Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics Delays - US East Region

Incident Report for Genesys Cloud

Resolved

Issue with Analytics delays has been resolved.
Posted Aug 06, 2020 - 08:14 EDT

Identified

Root cause has been identified and mitigation steps have been taken to resolve. Customers should expect to see improvement in approximately 30 minutes.
Posted Aug 06, 2020 - 07:26 EDT

Investigating

Development teams are investigating an issue with Analytics latency in US East region. Conversation and user details will be temporarily unavailable for some dates. Next update in an hour or sooner as information becomes available.
Posted Aug 06, 2020 - 06:22 EDT
This incident affected: Platform (Americas (US East)).