Resolved -
This incident has been resolved.
Sep 17, 14:13 EDT
Monitoring -
Latency has stabilized according to monitors. Users may have experienced latency between 1:30-1:45 pm EDT. Monitoring for stability.
Sep 17, 13:55 EDT
Identified -
Some PureCloud users in the America's region may be experiencing delays with conversations routing to agents (conversations are not being dropped). The development teams are currently investigating. Next update 2:15 EDT.
Sep 17, 13:53 EDT