Genesys Cloud Status

Elevated Error Rates - EMEA (UAE)

Monitoring - Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.
Jul 16, 2026 - 16:28 EDT

Uptime over the past 90 days. View historical uptime.

Platform Major Outage

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Americas (Mexico) Operational

FedRAMP Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

EMEA (Zurich) Operational

EMEA (UAE) Major Outage

Asia Pacific (Osaka) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Identity & Access Management Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Inbound Calls Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

IVR Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

ACD Routing Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Outbound Calls Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

GenesysCloud Soft Phone Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Web Messaging Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

FedRAMP Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Chat Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Agent Copilot Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Co-Browse Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Email Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Third-Party Digital Channels Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Self Service & Automation Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Voicemail Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Video Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Workforce Engagement Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Reporting Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Recording Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Quality Management Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Data Sync Integrations Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Directory Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Fax Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Documents Operational

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep `17`, `2026`

Elevated Error Rates - Americas (US-East)

Resolved - Mitigation steps have been completed as of 12:40 AM Eastern. The issue is now resolved
Sep 17, 01:15 EDT

Update - Mitigation steps are still in progress and are working as expected. Full resolution is expected within the next two hours. Next update 01:30 Eastern or sooner as information becomes available.
Sep 17, 00:36 EDT

Identified - The service teams have identified root cause and are implementing mitigation steps. Due to the complexity involved, we anticipate this will take some time to complete. Next update 12:30 AM Eastern or sooner as information becomes available.
Sep 16, 23:39 EDT

Update - Teams are continuing to investigate root cause of the issue impacting users in the US East region. Next update 23:30 Eastern or sooner as information becomes available.
Sep 16, 22:28 EDT

Investigating - We are investigating an issue affecting agent ability to log out and the ability of supervisors to perform forced logouts. Users may also experience issues with user search and delayed overall performance of Genesys Cloud.
Sep 16, 21:33 EDT

Sep `16`, `2026`

Elevated Error Rates - APAC (Sydney)

Resolved - This incident has been resolved.
Sep 16, 20:50 EDT

Monitoring - Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
Sep 16, 20:50 EDT

Sep `15`, `2026`

No incidents reported.

Sep `14`, `2026`

No incidents reported.

Sep `13`, `2026`

No incidents reported.

Sep `12`, `2026`

No incidents reported.

Sep `11`, `2026`

No incidents reported.

Sep `10`, `2026`

No incidents reported.

Sep `9`, `2026`

No incidents reported.

Sep `8`, `2026`

No incidents reported.

Sep `7`, `2026`

No incidents reported.

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

No incidents reported.

Sep `4`, `2026`

No incidents reported.

Sep `3`, `2026`

No incidents reported.

	Americas (Sao Paulo)	Americas (US East)	Americas (US West)	Americas (Canada)	Americas (Mexico)	FedRAMP	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	Asia Pacific (Osaka)	Asia Pacific (Singapore)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)	EMEA (Zurich)	EMEA (UAE)	European Sovereign Region
August	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	100%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	100%
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
May	100%	99.67%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
March	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
February	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
January	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
December	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
November	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
October	99.99%	99.25%	100%	100%	-	100%	100%	100%	99.99%	100%	100%	-	100%	100%	100%	100%	100%	-
September	100%	100%	99.87%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
August	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
July	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
June	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
May	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
April	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
March	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
February	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
January	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
December	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
November	100%	99.89%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
October	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
September	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-

Genesys Cloud System Status

Related

Past Incidents

Sep 17, 2026

Sep 16, 2026

Sep 15, 2026

Sep 14, 2026

Sep 13, 2026

Sep 12, 2026

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

Genesys Cloud Platform Availability*

Sep `17`, `2026`

Sep `16`, `2026`

Sep `15`, `2026`

Sep `14`, `2026`

Sep `13`, `2026`

Sep `12`, `2026`

Sep `11`, `2026`

Sep `10`, `2026`

Sep `9`, `2026`

Sep `8`, `2026`

Sep `7`, `2026`

Sep `6`, `2026`

Sep `5`, `2026`

Sep `4`, `2026`

Sep `3`, `2026`