This incident has been resolved.
Jan 15, 14:54 EST
The development teams have added additional instances and rebalanced traffic across impacted instances. Error rates have returned to normal. Monitoring for stability.
Jan 15, 14:41 EST
Services continue to have errors; the development teams are continuing review for next steps. Next update 2:45 EST.
Jan 15, 14:14 EST
Some PureCloud users in the Americas region may be experiencing latency with chat functions, and errors while using soft phones and ACD routed interactions. The system has completed automated fix actions with the development teams monitoring. Additional fixes will be deployed as warranted. Next update 2:15 EST.
Jan 15, 13:52 EST