Resolved -
The development teams completed additional mitigation steps throughout the weekend. All service has returned to normal operations. Any gaps in data will repair during the pipeline run.
Dec 10, 07:38 EST
Monitoring -
Users should expect improved performance with existing fixes that have been put in place once all processing completes. Remaining fixes are in QA and will be released into production Monday morning pending successful test results.
Dec 7, 17:34 EST
Update -
The development teams are continuing to see significant improvement with underlying services although processing will continue to take time to complete. No ETTR.
Dec 7, 15:14 EST
Update -
The teams are taking manual steps to assist recovery, work remains in progress. No ETTR at this time.
Dec 7, 14:06 EST
Update -
While services are showing improvement, the issue remains in progress. No ETTR at this time.
Dec 7, 12:44 EST
Update -
Observation metrics have been restored but there are remaining performance issues with the analytics API that can lead to failed requests when attempting to retrieve conversation detail data. The development teams are continuing review for mitigation.
Dec 7, 11:10 EST
Update -
Expected ETTR is 30min to 1 hr.
Dec 7, 10:13 EST
Update -
Expected ETTR is 30min to 1 hr.
Dec 7, 10:11 EST
Identified -
PureCloud users may be experiencing issues with delay in queue metrics. The development teams have provided a fix and once processing completes, all functionality will return to normal (30 min to 1 hr).
Dec 7, 10:06 EST