This incident has been resolved.
Nov 30, 19:06 EST
Mitigation steps have been implemented and we are seeing improved performance. Monitoring for stability until final resolution. Next update 7PM Eastern.
Nov 30, 16:30 EST
Teams continue to work toward resolution. While we continue to see improvement, customers may still experience delays with real-time conversation and user records. Next Update 4PM Eastern.
Nov 30, 14:32 EST
Teams have identified root cause of the latency and are working to resolve. We are beginning to see some improvement as mitigation strategies are being put in place. Next update 2PM Eastern or as information becomes available.
Nov 30, 13:03 EST
Teams have identified an issue causing latency with real-time conversation and user detail records. Triage is currently in progress to determine next steps. Next update 1PM or as information becomes available.
Nov 30, 11:54 EST