This incident has been resolved.
Jul 10, 00:51 EDT
Fixes have been deployed to production. Any user who experienced the issue should toggle their presence in order to be assigned an in-queue email. Monitoring for stability.
Jul 10, 00:44 EDT
A fix has been identified and is going through QA testing at this time. Once verified, deployments to impacted regions will take place. Next update 1:00 am EDT or as status becomes available.
Jul 9, 23:19 EDT
The underlying issue has been identified and the development teams are woking on mitigation steps at this time. Next update 11:30 pm EDT or as status becomes available.
Jul 9, 22:23 EDT
Some PureCloud customers have reported issues with previous day emails not routing properly to agents. The development team has been engaged for review and working on mitigation steps. Current day email routed conversations do not appear impacted at this time. Next update 10:30 pm EDT or as status becomes available.
Jul 9, 21:27 EDT