Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Elevated Error Rates - EMEA (UAE)
Monitoring - Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.
Jul 16, 2026 - 16:28 EDT
Uptime over the past 90 days. View historical uptime.
Platform Major Outage
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Americas (Mexico) Operational
FedRAMP Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
EMEA (Zurich) Operational
EMEA (UAE) Major Outage
Asia Pacific (Osaka) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Inbound Calls Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
ACD Routing Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
GenesysCloud Soft Phone Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Web Messaging Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
FedRAMP Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Agent Copilot Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Co-Browse Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Third-Party Digital Channels Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Self Service & Automation Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Workforce Engagement Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Quality Management Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Data Sync Integrations Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Directory Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Documents Operational
90 days ago
100.0 % uptime
Today
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Americas (Mexico) Operational
Asia Pacific (Singapore) Operational
EMEA (ESR) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Analytics Delays - Americas (US-West)
Resolved - This incident has been resolved.
Jul 29, 10:34 EDT
Monitoring - Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.
Jul 29, 10:17 EDT
Investigating - We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.
Jul 29, 09:38 EDT
← Incident History Powered by Atlassian Statuspage

Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 Americas
(Mexico)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 Asia Pacific
(Singapore)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)		 European Sovereign
Region
July 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100%
June 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
May 100% 99.67% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
April 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% -
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% -
December 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% -
November 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
October 99.99% 99.25% 100% 100% - 100% 100% 100% 99.99% 100% 100% - 100% 100% 100% 100% 100% -
September 100% 100% 99.87% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
August 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
July 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
June 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
May 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
April 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
March 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
February 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
January 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
December 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
November 100% 99.89% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
October 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
September 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -

* Platform availability may not reflect customer availability