PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
EMEA
(Dublin)
Germany
All Systems Operational
Platform Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PureCloud Maintenance: Germany Dec 11, 20:00-21:00 EST
The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Munich time on 12/12/19.
Posted on Dec 6, 09:50 EST
PureCloud Maintenance: Ireland Dec 11, 21:00-22:00 EST
The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Dublin time on 12/12/19.
Posted on Dec 6, 09:52 EST
PureCloud Maintenance: America's East Region Dec 12, 02:00-03:00 EST
The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am EST time on 12/12/19.
Posted on Dec 6, 10:00 EST
PureCloud Maintenance: Japan Dec 12, 12:00-13:00 EST
The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Tokyo time on 12/13/19.
Posted on Dec 6, 09:57 EST
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved: PureCloud Asia-Pacific (Sydney)
Resolved - Some PureCloud users reported issues with latency and/or maintenance mode for approximately 10 minutes in duration. All health checks have returned to normal. Impact time was 12:06pm-12:16pm (Sydney time).
Dec 3, 20:45 EST
Dec 2, 2019
Assignment Latency: America's Region
Resolved - Users may have experienced intermittent impact with notifications to agents causing alerts to be missed and/or agents sent to not responding. Health checks have returned to normal. Resolving incident.
Dec 2, 15:22 EST
Identified - Mitigation steps have been taken and recovery is in progress. Impacted users should refresh their browsers. Next update in 30 minutes or sooner as status becomes available.
Dec 2, 15:11 EST
Investigating - Development is investigating an issue impacting the ability of customer's to service interactions. Next update in 30 minutes.
Dec 2, 15:02 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019
Resolved: DNS Incident; Japan
Resolved - A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.
Nov 30, 10:30 EST
Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
SMS Latency: America's Regions
Resolved - This incident has been resolved.
Nov 27, 15:58 EST
Update - Industry wide issue impacting SMS messages to toll free numbers has been resolved. Third party provider has granted the all clear.
Nov 27, 15:57 EST
Identified - There is an industry wide issue impacting SMS messages to toll free numbers. The 3rd party provider is working on mitigation at this time. PureCloud customers using toll free SMS capabilities may experience delays with message delivery. The teams are tracking the vendor incident and will update when the all clear is provided.
Nov 27, 14:58 EST
Nov 26, 2019

No incidents reported.

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