PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PureCloud Maintenance: US Sep 29, 04:00-05:00 EDT
PureCloud in the US will be undergoing maintenance Saturday morning, at 4am EDT. The window will be for 1 hour with services during the maintenance operational. Expected impact will be a one time disconnect and reconnect for users.
Posted on Sep 23, 12:08 EDT
Past Incidents
Sep 25, 2018

No incidents reported today.

Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Resolved - All fixes have been deployed and health checks are normal. Any user still experiencing an issue should refresh the application.
Sep 20, 17:09 EDT
Update - We are continuing to monitor for any further issues.
Sep 20, 16:53 EDT
Monitoring - Another mitigation step has been applied while waiting on QA results of the primary fix action. All health checks are clear and the teams are monitoring for stability. Upon successful QA results, final fixes will be applied.
Sep 20, 16:49 EDT
Update - The development team has a fix in test at this time. Upon validation, the fix will be deployed. Next update 30 minutes.
Sep 20, 16:14 EDT
Update - We are continuing to work on a fix for this issue.
Sep 20, 16:01 EDT
Identified - A limited number of users in the US have reported issues with login and timeouts on the application. The development teams have provided an initial mitigation step to reduce error counts on the impacted service with an additional mitigation step in progress. Next update 15 minutes.
Sep 20, 16:00 EDT
Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - If you are a status page subscriber, please disregard the erroneous post that was previously sent today. All systems are operational.
Sep 17, 10:58 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.