PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2018
Completed - The scheduled maintenance has been completed.
Jun 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 14:22 EDT
Scheduled - AWS will be performing maintenance on June 17th in the US region from 2am-5am EDT. AWS is changing their base AMI's for ElastiCache services to provide security updates. The maintenance is expected to have little to no impact on PureCloud services however there may be some intermittent interruption or latency while services migrate to the new AMI during the window.
Jun 13, 14:19 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 EDT
Scheduled - AWS will be performing maintenance on June 17th in the EMEA region from 2am-5am Ireland time. AWS is changing their base AMI's for ElastiCache services to provide security updates. The maintenance is expected to have little to no impact on PureCloud services however there may be some intermittent interruption or latency while services migrate to the new AMI during the window.
Jun 13, 14:25 EDT
Jun 16, 2018
Completed - The scheduled maintenance has been completed.
Jun 16, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 EDT
Scheduled - AWS will be performing maintenance on June 17th in the Germany region from 2am-5am Frankfurt time. AWS is changing their base AMI's for ElastiCache services to provide security updates. The maintenance is expected to have little to no impact on PureCloud services however there may be some intermittent interruption or latency while services migrate to the new AMI during the window.
Jun 13, 14:26 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 13:00 EDT
Scheduled - AWS will be performing maintenance on June 17th in the Japan region from 2am-5am Tokyo time. AWS is changing their base AMI's for ElastiCache services to provide security updates. The maintenance is expected to have little to no impact on PureCloud services however there may be some intermittent interruption or latency while services migrate to the new AMI during the window.
Jun 13, 14:22 EDT
Completed - The scheduled maintenance has been completed.
Jun 16, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 EDT
Scheduled - AWS will be performing maintenance on June 17th in the Australia region from 2am-5am Sydney time. AWS is changing their base AMI's for ElastiCache services to provide security updates. The maintenance is expected to have little to no impact on PureCloud services however there may be some intermittent interruption or latency while services migrate to the new AMI during the window.
Jun 13, 14:24 EDT
Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018
Resolved - All fixes have been deployed with all data set to be available today. Any customers that still experience an issue start of day Tuesday should open a support case.
Jun 11, 13:19 EDT
Monitoring - All fixes have been deployed to production with most data successfully migrated over. All remaining data will be available by Monday.
Jun 10, 14:56 EDT
Update - We are continuing to work on a fix for this issue.
Jun 9, 13:50 EDT
Update - Saturday Update: remediation steps are still in progress. All data will be restored by Monday.
Jun 9, 12:00 EDT
Update - The development teams will be providing fixes in production tomorrow morning to restore data (non impacting). All data is expected to be restored 24-48 hours after the fix. Next update Saturday, noon EDT.

Saturday Update: remediation steps are still in progress. All data will be restored by Monday.
Jun 8, 16:21 EDT
Update - The development teams have identified a fix that will deliver the interactions without interfering with current assignments. The fix is going through QA testing at this time. Upon validation, interactions will be restored within the next 24 to 48 hours.
Jun 8, 15:01 EDT
Identified - Some customers may experience issues retrieving email interactions that were in queue (not assigned) during last night's maintenance. The development teams have identified root cause and are working on a fix. In the meantime, impacted customers should open a support case. New email interactions post maintenance were not affected. All interactions will be delivered once remediation steps have been completed. The US maintenance was not completed due to unrelated scheduling issues therefore US customers were not impacted. Next update 3pm EDT or sooner as information becomes available.
Jun 8, 11:35 EDT
Jun 9, 2018
Resolved - The issue has been resolved. Customers requesting root cause analysis should open a case where it will be attached.
Jun 9, 03:22 EDT
Update - Services are beginning to recover at this time.
Jun 9, 03:18 EDT
Update - The development teams are launching new instances at this time. Next update 3:30 am EDT.
Jun 9, 03:12 EDT
Identified - PureCloud users in the US may currently be experiencing issues with the application. Users may be receiving maintenance mode notifications at this time. The development teams are engaged for review.
Jun 9, 02:44 EDT
Jun 7, 2018
Completed - The scheduled maintenance has been completed.
Jun 7, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:01 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing could potentially be delayed for 1 to 10 minutes.
Jun 6, 13:05 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 20:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing could potentially be delayed for 1 to 10 minutes.
Jun 6, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing could potentially be delayed for 1 to 10 minutes.
Jun 6, 13:02 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 12:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing could potentially be delayed for 1 to 10 minutes.
Jun 6, 13:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 7, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 02:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing could potentially be delayed for 1 to 10 minutes.
Jun 6, 13:06 EDT
Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.

Jun 4, 2018

No incidents reported.

Jun 3, 2018

No incidents reported.