Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(Sao Paulo)
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
FedRamp
 
All Systems Operational
Platform Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Login Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Inbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
IVR Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
ACD Routing Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Outbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
GenesysCloud Soft Phone Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Chat Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Screen Share Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Co-Browse Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Email Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Social Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Scripts Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Voicemail Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Video Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Workforce Optimization Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Reporting Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Recording Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Quality Management Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Data Sync Integrations Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Directory Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Fax Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Documents Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Outbound Dialer Maintenance - America's (US-West) Mar 26, 2023 02:00-04:00 EDT
Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents.
Posted on Mar 20, 2023 - 13:48 EDT
Outbound Dialer Maintenance (Canada) Mar 26, 2023 02:00-04:00 EDT
Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents.
Posted on Mar 13, 2023 - 14:44 EDT
Outbound Dialer Maintenance (Sao Paulo) Mar 26, 2023 02:00-04:00 EDT
Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents.
Posted on Mar 13, 2023 - 14:46 EDT
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
Realtime Analytics - Realtime Data Delays
Resolved - This incident has been resolved.
Mar 21, 10:54 EDT
Update - We are seeing recovery and monitoring remaining system errors and service restores.
Mar 21, 10:38 EDT
Identified - Root cause has been identified and a fix is being implemented
Mar 21, 10:32 EDT
Investigating - Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.
Mar 21, 10:32 EDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023
Outbound Dialer Maintenance - EMEA (Dublin and London)
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents.
Mar 8, 08:50 EST
Outbound Dialer Maintenance - EMEA (Frankfurt)
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents.
Mar 8, 08:48 EST
Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023
Outbound Dialer Maintenance - Asia Pacific (Mumbai)
Completed - The scheduled maintenance has been completed.
Mar 12, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 EDT
Scheduled - Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents
Feb 28, 09:19 EST
Outbound Dialer Maintenance - Asia Pacific (Sydney)
Completed - The scheduled maintenance has been completed.
Mar 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:02 EDT
Scheduled - Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents.
Mar 8, 08:43 EST
Mar 11, 2023
Outbound Dialer Maintenance - Asia Pacific (Seoul & Tokyo)
Completed - The scheduled maintenance has been completed.
Mar 11, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 EST
Scheduled - Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents
Feb 28, 09:17 EST
Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

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