Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(Sao Paulo)
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
FedRamp
 
All Systems Operational
Platform Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Login Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Inbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
IVR Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
ACD Routing Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Outbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
GenesysCloud Soft Phone Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Chat Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Screen Share Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Co-Browse Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Email Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Social Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Scripts Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Voicemail Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Video Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Workforce Optimization Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Reporting Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Recording Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Quality Management Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Data Sync Integrations Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Directory Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Fax Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Documents Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRamp Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 7, 2023

No incidents reported today.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Whitelisted Org Login Errors
Resolved - RESOLVED: Some organizations who had whitelisting enabled may have experienced errors when logging in.
Jun 1, 06:19 EDT
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Inbound/Outbound Call Failures (APAC) Sydney
Resolved - Customers in the Sydney region experienced inbound and outbound call failures. After the outage was mitigated, degraded conditions persisted several hours while backlogged queued events completed processing. Impacted customers have received details through cases and an RCA is being issued.
May 28, 20:47 EDT
May 27, 2023

No incidents reported.

May 26, 2023
Intermittent SMS Failures
Resolved - RESOLVED: Inbound and Outbound SMS failures for FedRAMP region. Incident resolved after mitigation steps applied.
May 26, 18:49 EDT
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

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