Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2018

No incidents reported today.

Apr 25, 2018
Resolved - The issue has been resolved.
Apr 25, 10:03 EDT
Investigating - Users are reporting issues with chat and webRTC functions. The development teams are engaged for remediation. Updates to follow.
Apr 25, 09:57 EDT
Apr 24, 2018

No incidents reported.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - The issue has been resolved.
Apr 20, 19:11 EDT
Update - Resolving incident.
Apr 20, 19:09 EDT
Update - We are continuing to monitor for stability.
Apr 20, 17:59 EDT
Monitoring - Development has taken steps to remediate the issue and interactions appear to be routing normally at this time. We are continuing to monitor the situation.
Apr 20, 15:46 EDT
Identified - Some users in Japan have reported inbound calls not routing to agents. The development teams are engaged for review and remediation.
Apr 20, 14:30 EDT
Resolved - The maintenance was completed successfully with the cluster replaced. Resolving incident. Root cause analysis will be available early next week upon customer request.
Apr 20, 13:33 EDT
Identified - The development teams are beginning maintenance on the cluster at this time. Updates will be provided as information becomes available throughout the window.
Apr 20, 11:07 EDT
Monitoring - Maintenance window to replace cluster will take place at midnight Tokyo time. Monitoring for stability until window.
Apr 20, 06:53 EDT
Update - Customers who have rebooted their edges after development actions have noticed improvement. Any users impacted should attempt to reboot edges until the maintenance window to replace the cluster.
Apr 20, 05:53 EDT
Update - Efforts have continued to relieve degradation until the cluster is replaced. Updates to follow.
Apr 20, 04:09 EDT
Update - An emergency maintenance window has been set for midnight Tokyo time 4/21. The maintenance window will be used to replace the cluster of the impacted service. Users will be in a degraded state until the cluster is replaced.
Apr 20, 03:07 EDT
Update - The development teams have continued efforts to repair the cluster while enabling services to be up although in a degraded state. There is no ETR at this time and the cluster will need to be replaced in an emergency maintenance window after hours. The teams are continuing various remediation steps to avoid full outage at this time. Updates will be provided minimum hourly or sooner as information becomes available.
Apr 20, 02:41 EDT
Update - Development teams are continuing actions to improve degraded conditions. No ETR at this time.
Apr 20, 01:48 EDT
Update - Error counts are beginning to improve and throughput rising. Users will be operational although in a degraded state until fix actions are completed.
Apr 20, 01:03 EDT
Update - The development teams are removing a node to route traffic to verified healthy nodes. Users will experience a brief period of interruption.
Apr 20, 00:45 EDT
Update - Although services are currently operational, some remain in a degraded state. The development teams are continuing to take remediation steps. Updates to follow.
Apr 20, 00:26 EDT
Update - The instance is back online, error rates are beginning to improve and throughput is increasing. Updates to follow.
Apr 19, 23:54 EDT
Update - Call controls, phone selection, and IVR's are impacted by this event.
Apr 19, 23:27 EDT
Update - Additional development teams have been engaged to provide assistance. Issues were identified on the new instance. Updates to follow.
Apr 19, 23:23 EDT
Update - Development teams have replaced an unhealthy instance however some services are still experiencing errors. Updates to follow.
Apr 19, 23:09 EDT
Identified - Some customers in the Japan region have reported issues with call wrap up failing. The development teams are currently engaged for review.
Apr 19, 23:00 EDT
Completed - The maintenance has been completed. All services are operational.
Apr 20, 13:31 EDT
Verifying - The development teams are wrapping up final recovery steps and expect to have all services fully operational at the completion of the window. Updates to follow.
Apr 20, 13:26 EDT
Update - The development teams are finalizing recovery on remaining services. Many services have returned to a healthy state. Updates to follow.
Apr 20, 12:56 EDT
Update - The development teams are continuing work to bring dependent services back online after replacing the cluster. Updates to follow.
Apr 20, 11:58 EDT
Update - The deploy of the new cluster has been completed. Recovery efforts are currently in progress.
Apr 20, 11:30 EDT
Update - Shut down of the cluster has been completed. The teams will now work to replace the cluster.
Apr 20, 11:20 EDT
Update - The maintenance has started after completing prep work. The teams have begun shut down of the cluster.
Apr 20, 11:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 11:00 EDT
Scheduled - Emergency maintenance will be taking place in the PureCloud Japan region at midnight (Tokyo time) to replace the cluster responsible for the long duration incident April 20th. Users will experience downtime while the cluster is replaced. Updates will be provided throughout the maintenance window.
Apr 20, 03:04 EDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.