Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
All Systems Operational
Platform Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Login Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Inbound Calls Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
IVR Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
ACD Routing Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Outbound Calls Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
PureCloud Soft Phone Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Chat Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Screen Share Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Co-Browse Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Email Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Social Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Scripts Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Voicemail Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Video Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Workforce Optimization Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Reporting Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Recording Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Quality Management Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Data Sync Integrations Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Directory Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Fax Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Documents Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Genesys Cloud Maintenance: Americas (US East) Sep 19, 02:00-03:00 EDT
Scheduled - Genesys Cloud will be performing maintenance 2am-3am EDT Saturday morning in Americas (US East). The maintenance will be non-impacting for users, however some conversations may experience a one- time 30 second routing delay during the window.
Sep 18, 12:45 EDT
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020
Genesys Cloud Voice and BYOC Maintenance: All Regions
Completed - The scheduled maintenance has been completed.
Sep 18, 12:36 EDT
Scheduled - Genesys Cloud Voice will undergo maintenance in all regions Saturday, September 12th to implement resiliency improvements (includes BYOC Cloud). The work is non-impacting to users, however telephony configuration changes made during the window will not take effect until the maintenance has been completed. The work will take place midnight to 5am local time (refer to availability table for city names of regions) with Americas US East, US West, and Canada midnight-5am EDT.
Sep 1, 16:51 EDT
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Elevated Error Rates: Americas (US East)
Resolved - This incident has been resolved.
Sep 16, 12:14 EDT
Update - Health checks have returned to normal. Teams are continuing to monitor for stability.
Sep 16, 11:56 EDT
Monitoring - Health checks are improving after mitigation steps. Next status noon EDT.
Sep 16, 11:45 EDT
Identified - Multiple development teams are engaged for triage and mitigation.
Sep 16, 11:24 EDT
Investigating - Investigating elevated error rates in Americas US East region. Next status 15 minutes or sooner as updates become available.
Sep 16, 11:23 EDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

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