Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Workforce Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PureCloud Maintenance: All Regions Dec 21, 04:00-19:00 EST
The PureCloud application will undergo maintenance in all regions December 21st (US), December 22nd (APAC and EMEA). Downtime is not expected but due to the core service undergoing maintenance, there is risk of impact. The maintenance is a deploy of the base AMI for compliance purposes.

Dec 21 4:00 AM - Dec 21 5:00 AM US
Dec 22 1:00 AM - Dec 22 2:00 AM Australia (Dec 21 9 AM - 10 AM EST)
Dec 22 12:00 AM - Dec 22: 1:00 AM Japan (Dec 21 10 AM - 11 AM EST)
Dec 21 11:00 PM - Dec 22 12:00 AM Ireland (Dec 21 6 PM - Dec 21 7 PM EST)
Posted on Dec 15, 23:59 EST
Past Incidents
Dec 18, 2017

No incidents reported today.

Dec 17, 2017

No incidents reported.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - Resolved
Dec 5, 15:11 EST
Monitoring - Some PureCloud customers are reporting issues with social interactions prior to December 1st not clearing. The development teams are working to clear. The teams recommend users increase agent utilization on social interactions to allow new interactions to be received for the media type.
Dec 4, 10:43 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 11:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 EST
Scheduled - PureCloud will be performing maintenance in the Japan region Wednesday, December 6th between 12:00am and 1:00am Tokyo time. Although the development teams do not anticipate any downtime, the changes do present risk of downtime in the event of unforeseen circumstances.
Nov 30, 17:04 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 EST
Scheduled - PureCloud will be performing maintenance in the Australia region Wednesday, December 6th between 3:00am and 4:00am Sydney time. Although the development teams do not anticipate any downtime, the changes do present risk of downtime in the event of unforeseen circumstances.
Nov 30, 17:01 EST
Dec 4, 2017
Resolved - The issue has been resolved.
Dec 4, 22:26 EST
Update - A unhealthy instance was replaced and health checks are returning to normal.
Dec 4, 22:23 EST
Monitoring - Some users in Japan have reported latency with the PureCloud application. The development teams have been engaged and are currently providing fix actions. Updates to follow.
Dec 4, 22:21 EST