Resolved -
The issue has been resolved after a data pipeline run.
Oct 19, 14:19 EDT
Update -
The data pipeline that runs each evening will address the missing data. After the pipeline completes, all data will again be visible. ETTR is 4 hours or less.
Oct 19, 13:05 EDT
Identified -
Conversation detail records prior to October 16th are not displaying for users. Records from the 16th-present are not affected. The development teams are engaged for review.
Oct 19, 12:46 EDT
Resolved -
The issue has been resolved. Customers affected seeking root cause should open a support case where it will be attached.
Oct 19, 07:21 EDT
Investigating -
Some customers in the EMEA region reported experiencing issues with call routing and audio. If experiencing an issue, please upgrade your edge to the latest available version, 1.0.0.6444 and/or contact the care team for assistance.
Oct 19, 03:54 EDT
Resolved -
The issue has been resolved.
Oct 12, 14:00 EDT
Monitoring -
The development teams have completed all fix actions. Monitoring for stability and verification of resolution.
Oct 12, 13:38 EDT
Update -
The development teams are implementing fix actions at this time. Updates to follow.
Oct 12, 13:19 EDT
Investigating -
Some US customers are reporting issues with agents being unable to answer calls and going to "not responding" status. The development teams are engaged for review. Updates to follow.
Oct 12, 13:02 EDT