PureCloud by Genesys Status

PureCloud System Status

	Americas	Australia	Japan	EMEA	Germany
May	100%	100%	100%	100%	100%
April	100%	100%	100%	100%	100%
March	100%	99.85%	100%	100%	100%
February	100%	100%	100%	100%	100%
January	100%	100%	100%	100%	100%
December	100%	100%	100%	99.96%	100%
November	100%	100%	100%	100%	100%
October	99.60%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%
August	99.87%	100%	100%	100%	100%
July	100%	100%	100%	100%	100%
June	99.77%	100%	100%	99.93%	100%
May	100%	100%	100%	100%	100%
April	99.98%	100%	99.57%	100%	-
March	99.81%	100%	100%	100%	-

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas

Australia

Japan

EMEA

Germany

All Systems Operational

Platform Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Inbound Calls Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

IVR Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

ACD Routing Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Outbound Calls Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

PureCloud Soft Phone Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Chat Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Screen Share Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Co-Browse Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Email Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Social Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Scripts Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Voicemail Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Video Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Workforce Optimization Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Reporting Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Recording Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Quality Management Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Data Sync Integrations Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Directory Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Fax Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Documents Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2019

PureCloud: Americas Region

Resolved - This incident has been resolved.
Jun 25, 13:59 EDT

Monitoring - Monitoring for stability.
Jun 25, 13:46 EDT

Update - Some users may continue to experience issues while recovery is in progress. Next update 2pm EDT or as status becomes available.
Jun 25, 13:38 EDT

Identified - The application is currently under recovery after implementing fix actions. Users are now reporting successful logins. Next update 1:45 pm EDT.
Jun 25, 13:28 EDT

Investigating - Users are experiencing log in issues. The development teams are engaged for review. Next status 1:30 pm EDT.
Jun 25, 13:17 EDT

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

PureCloud Reporting: Germany Region

Resolved - Mitigation steps have been applied. Pipeline runs over the next 72 hours will restore any missing historical data.
Jun 18, 16:57 EDT

Update - Only data from June 15th-17th appears to be impacted. Updates to follow.
Jun 18, 16:04 EDT

Investigating - PureCloud customers in the Germany region may be experiencing issues with aggregate data not displaying or experiencing lag. The development teams have been engaged for review and mitigation. Next update 4:30 pm EDT or as status becomes available.
Jun 18, 15:22 EDT

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.