PureCloud by Genesys Status

PureCloud System Status

	Americas (US East)	Americas (US West)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	EMEA (Dublin)	Germany
October	100%	N/A	100%	100%	100%	100%
September	100%	N/A	100%	100%	100%	100%
August	100%	N/A	100%	99.83%	99.88%	100%
July	100%	N/A	100%	100%	100%	100%
June	99.99%	N/A	100%	100%	100%	100%
May	100%	N/A	100%	100%	100%	100%
April	100%	N/A	100%	100%	100%	100%
March	100%	N/A	99.85%	100%	100%	100%
February	100%	N/A	100%	100%	100%	100%
January	100%	N/A	100%	100%	100%	100%
December	100%	N/A	100%	100%	99.96%	100%
November	100%	N/A	100%	100%	100%	100%

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

EMEA
(Dublin)

Germany

All Systems Operational

Platform Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Inbound Calls Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

IVR Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

ACD Routing Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Outbound Calls Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

PureCloud Soft Phone Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Chat Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Screen Share Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Co-Browse Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Email Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Social Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Scripts Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Voicemail Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Video Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Workforce Optimization Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Reporting Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Recording Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Quality Management Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Data Sync Integrations Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Directory Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Fax Operational

Americas (US East) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US West) Operational

Documents Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

PureCloud America's US East: Analytics Real Time Data Latency

Resolved - Data is now processing normally; resolving incident.
Nov 19, 17:23 EST

Update - Mitigation steps have been deployed. Recovery is in progress. Next update 5:30pm EST or sooner as status becomes available.
Nov 19, 16:40 EST

Identified - The teams are investigating an issue with latent real time analytics data. Customers may experience recent conversations not being searchable or segments appearing stuck (conversations are not stuck). Next update 5:30pm EST or sooner as status becomes available.
Nov 19, 16:31 EST

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

PureCloud: Login America's East

Resolved - Impact time was from approximately 1:08pm EST to recovery beginning at 1:34pm EST with all connections returning to previous levels at 1:50pm EST.
Nov 13, 13:57 EST

Update - Services are beginning to recover at this time; however users may continue to experience degradation until all health checks return to normal.
Nov 13, 13:41 EST

Update - Other services/features have been identified as experiencing impact. The teams are currently investigating and determining mitigation steps.
Nov 13, 13:36 EST

Investigating - Users are experiencing login issues at this time. Any user who is currently logged in should NOT refresh to minimize risk of failure to log back in. The teams are currently investigating. Next update 1:45 EST.
Nov 13, 13:32 EST

Nov 12, 2019

PureCloud: Americas East

Resolved - This incident has been resolved.
Nov 12, 17:58 EST

Monitoring - The platform provider has reported elevated error rates in the US East region. The PureCloud teams are monitoring services at this time for user impact. Services are currently operational.
Nov 12, 13:57 EST

PureCloud Dialer: Americas East Region

Resolved - PureCloud customers in the Americas East region may have experienced degradation of service when using dialer functions between 12:25pm and 1:15pm EST. The issue has been resolved.
Nov 12, 13:30 EST

PureCloud Maintenance: Japan

Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:01 EST

Scheduled - The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Tokyo time.
Nov 5, 09:25 EST

PureCloud: Germany

Resolved - Resolving incident.
Nov 12, 06:55 EST

Update - We are continuing to monitor for any further issues.
Nov 12, 04:49 EST

Monitoring - Services are in recovery at this time. Monitoring for stability.
Nov 12, 03:59 EST

Update - The platform provider has reported network connectivity issues. While some services are showing improvement, multiple services are still impacted. The development teams are performing mitigation steps at this time. Next status top of the hour.
Nov 12, 03:27 EST

Investigating - Multiple PureCloud services in the Germany region are experiencing degradation and/or outage conditions at this time. The development teams are investigating to determine next steps and have engaged the platform provider. Next status 30 min or sooner as information becomes available.
Nov 12, 03:18 EST

PureCloud Maintenance: Americas (US East)

Completed - The scheduled maintenance has been completed.
Nov 12, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 EST

Nov 11, 2019

PureCloud Maintenance: Ireland

Completed - The scheduled maintenance has been completed.
Nov 11, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 EST

PureCloud Maintenance: Germany

Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.