PureCloud by Genesys Status

PureCloud System Status

	Americas (US East)	Americas (US West)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	EMEA (Dublin)	Germany (Frankfurt)
February	100%	100%	100%	100%	100%	100%
January	99.84%	100%	100%	99.97%	100%	100%
December	99.98%	100%	99.98%	99.98%	99.98%	100%
November	99.94%	100%	100%	100%	100%	100%
October	100%	N/A	100%	100%	100%	100%
September	100%	N/A	100%	100%	100%	100%
August	100%	N/A	100%	99.83%	99.88%	100%
July	100%	N/A	100%	100%	100%	100%
June	99.99%	N/A	100%	100%	100%	100%
May	100%	N/A	100%	100%	100%	100%
April	100%	N/A	100%	100%	100%	100%
March	100%	N/A	99.85%	100%	100%	100%
February	100%	N/A	100%	100%	100%	100%
January	100%	N/A	100%	100%	100%	100%

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

EMEA
(Dublin)

Germany
(Frankfurt)

All Systems Operational

Platform Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Inbound Calls Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

IVR Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

ACD Routing Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Outbound Calls Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

PureCloud Soft Phone Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Chat Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Screen Share Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Co-Browse Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Email Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Social Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Scripts Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Voicemail Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Video Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Workforce Optimization Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Reporting Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Recording Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Quality Management Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Data Sync Integrations Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Directory Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Fax Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Documents Operational

Americas (US East) Operational

Americas (US West) Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2020

No incidents reported today.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Genesys Cloud: User Changes Not Saving for certain roles; Australia and Japan Regions

Resolved - Users with certain permissions reported issues with saving changes to user roles and queues. A workaround was provided to those impacted. Development deployed multiple mitigation steps with final resolution at 11:30pm EDT.
Mar 26, 20:00 EDT

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.