Genesys Cloud Status

Elevated Error Rates - EMEA (UAE)

Monitoring - Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates previously provided, and Genesys will continue to share updates as new information becomes available. We strongly recommend all affected customers migrate workloads to alternate AWS regions, work with your Genesys Cloud account team on migration planning, and export critical data and configurations to ensure business continuity if not already done so. Please contact your Genesys Cloud account team if you need assistance or have questions.
Jul 16, 2026 - 16:28 EDT

Uptime over the past 90 days. View historical uptime.

Platform Major Outage

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Americas (Mexico) Operational

FedRAMP Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

EMEA (Zurich) Operational

EMEA (UAE) Major Outage

Asia Pacific (Osaka) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Identity & Access Management Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Inbound Calls Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

IVR Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

ACD Routing Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Outbound Calls Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

GenesysCloud Soft Phone Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Web Messaging Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

FedRAMP Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Chat Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Agent Copilot Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Co-Browse Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Third-Party Digital Channels Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Self Service & Automation Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Voicemail Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Video Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Workforce Engagement Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Reporting Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Recording Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Quality Management Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Data Sync Integrations Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Directory Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Fax Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Documents Operational

90 days ago

100.0 % uptime

Today

Americas (Sao Paulo) Operational

Americas (US East) Operational

Americas (US West) Operational

Americas (Canada) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

EMEA (Dublin) Operational

EMEA (Frankfurt) Operational

EMEA (London) Operational

FedRAMP Operational

EMEA (Zurich) Operational

EMEA (UAE) Operational

Asia Pacific (Osaka) Operational

Americas (Mexico) Operational

Asia Pacific (Singapore) Operational

EMEA (ESR) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug `2`, `2026`

No incidents reported today.

Aug `1`, `2026`

No incidents reported.

Jul `31`, `2026`

No incidents reported.

Jul `30`, `2026`

No incidents reported.

Jul `29`, `2026`

Analytics Delays - Americas (US-West)

Resolved - This incident has been resolved.
Jul 29, 10:34 EDT

Monitoring - Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.
Jul 29, 10:17 EDT

Investigating - We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.
Jul 29, 09:38 EDT

Jul `28`, `2026`

No incidents reported.

Jul `27`, `2026`

No incidents reported.

Jul `26`, `2026`

No incidents reported.

Jul `25`, `2026`

No incidents reported.

Jul `24`, `2026`

No incidents reported.

Jul `23`, `2026`

No incidents reported.

Jul `22`, `2026`

No incidents reported.

Jul `21`, `2026`

No incidents reported.

Jul `20`, `2026`

No incidents reported.

Jul `19`, `2026`

No incidents reported.

	Americas (Sao Paulo)	Americas (US East)	Americas (US West)	Americas (Canada)	Americas (Mexico)	FedRAMP	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	Asia Pacific (Osaka)	Asia Pacific (Singapore)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)	EMEA (Zurich)	EMEA (UAE)	European Sovereign Region
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
May	100%	99.67%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
March	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-	-
February	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
January	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
December	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
November	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
October	99.99%	99.25%	100%	100%	-	100%	100%	100%	99.99%	100%	100%	-	100%	100%	100%	100%	100%	-
September	100%	100%	99.87%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
August	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
July	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
June	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
May	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
April	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
March	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
February	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
January	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
December	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
November	100%	99.89%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
October	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-
September	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-	100%	100%	100%	100%	100%	-

Genesys Cloud System Status

Related

Past Incidents

Aug 2, 2026

Aug 1, 2026

Jul 31, 2026

Jul 30, 2026

Jul 29, 2026

Jul 28, 2026

Jul 27, 2026

Jul 26, 2026

Jul 25, 2026

Jul 24, 2026

Jul 23, 2026

Jul 22, 2026

Jul 21, 2026

Jul 20, 2026

Jul 19, 2026

Genesys Cloud Platform Availability*

Aug `2`, `2026`

Aug `1`, `2026`

Jul `31`, `2026`

Jul `30`, `2026`

Jul `29`, `2026`

Jul `28`, `2026`

Jul `27`, `2026`

Jul `26`, `2026`

Jul `25`, `2026`

Jul `24`, `2026`

Jul `23`, `2026`

Jul `22`, `2026`

Jul `21`, `2026`

Jul `20`, `2026`

Jul `19`, `2026`