Completed -
The scheduled maintenance has been completed.
Feb 12, 16:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 11:00 EST
Scheduled -
Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.
Feb 6, 12:14 EST
Resolved -
The backlogged events have been successfully processed and the service is operating as expected
Feb 2, 08:07 EST
Update -
The service team has implemented additional mitigation actions and we are actively monitoring their effectiveness. We continue to process the backlog of events while working to restore full service performance. Next update 08:30 or sooner as information becomes available.
Feb 2, 07:35 EST
Update -
mitigation steps have been implemented. Customers may continue to experience delays until the backlogged events are successfully processed. Next update 07:45 Eastern or sooner as information becomes available.
Feb 2, 07:01 EST
Investigating -
Teams are investigating an issue causing latency with real-time conversation and user detail records in the Tokyo region. Next update 07:00 Eastern or sooner as information becomes available.
Feb 2, 06:18 EST