Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing may be delayed for up to 10 minutes.
May 14, 15:17 EDT
May 21, 2018
Completed - The scheduled maintenance has been completed.
May 21, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 19:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing may be delayed for up to 10 minutes.
May 14, 15:15 EDT
Completed - The scheduled maintenance has been completed.
May 21, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing may be delayed for up to 10 minutes.
May 14, 15:16 EDT
Completed - The scheduled maintenance has been completed.
May 21, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing may be delayed for up to 10 minutes.
May 14, 15:12 EDT
Completed - The scheduled maintenance has been completed.
May 21, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 12:00 EDT
Scheduled - The PureCloud development team will be performing maintenance to migrate a core service to a new redis cluster. During the window, the application will operate as normal; however call routing may be delayed for up to 10 minutes.
May 14, 15:09 EDT
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Resolved - The incident has been resolved.
May 14, 13:29 EDT
Update - Some users have reported errors when attempting to make outbound phone calls in the US region. The development teams are currently engaged reviewing the issue. Next update in 30 min or sooner as information becomes available.
May 14, 13:19 EDT
Investigating - Some users have reported errors when attempting to make outbound phone calls in the US region. The development teams are currently engaged reviewing the issue. Next update in 30 min or sooner as information becomes available.
May 14, 13:18 EDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.