PureCloud by Genesys Status

PureCloud System Status

	Americas	Australia	Japan	EMEA	Germany
December	100%	100%	100%	99.96%	100%
November	100%	100%	100%	100%	100%
October	99.60%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%
August	99.87%	100%	100%	100%	100%
July	100%	100%	100%	100%	100%
June	99.77%	100%	100%	99.93%	100%
May	100%	100%	100%	100%	100%
April	99.98%	100%	99.57%	100%	-
March	99.81%	100%	100%	100%	-
February	99.90%	100%	100%	100%	-
January	100%	100%	100%	100%	-
December	100%	100%	100%	100%	-
November	99.97%	100%	100%	100%	-
October	99.88%	100%	100%	100%	-

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas

Australia

Japan

EMEA

Germany

All Systems Operational

Platform Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Inbound Calls Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

IVR Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

ACD Routing Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Outbound Calls Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

PureCloud Soft Phone Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Chat Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Screen Share Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Co-Browse Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Email Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Social Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Scripts Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Voicemail Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Video Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Workforce Optimization Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Reporting Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Recording Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Quality Management Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Data Sync Integrations Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Directory Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Fax Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Documents Operational

Americas Operational

Australia Operational

Japan Operational

EMEA Operational

Germany Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 16, 2019

PureCloud Conversation Detail Record Delays: Americas

Resolved - This incident has been resolved.
Jan 16, 23:00 EST

Identified - The development teams have identified the underlying cause of the incident. Fix actions are being determined at this time. Next update 11:30 pm EST or sooner as information becomes available.
Jan 16, 22:23 EST

Investigating - Conversation detail data from 7:00 pm EST onward may experience delays. The development teams are engaged and reviewing next steps. Next update 10:30 pm EST.
Jan 16, 21:47 EST

PureCloud US International Call Issue

Resolved - This incident has been resolved.
Jan 16, 11:07 EST

Monitoring - Issue has now been resolved, we will continue to monitor the situation to verify service is fully restored.
Jan 16, 10:54 EST

Identified - PureCloud Voice customers in the Americas are experiencing issues receiving international calls. The development teams are working to restore service at this time. Next update 11:00 am EST
Jan 16, 10:14 EST

Jan 15, 2019

PureCloud Elevated Error Rates: Americas

Resolved - This incident has been resolved.
Jan 15, 14:54 EST

Monitoring - The development teams have added additional instances and rebalanced traffic across impacted instances. Error rates have returned to normal. Monitoring for stability.
Jan 15, 14:41 EST

Update - Services continue to have errors; the development teams are continuing review for next steps. Next update 2:45 EST.
Jan 15, 14:14 EST

Investigating - Some PureCloud users in the Americas region may be experiencing latency with chat functions, and errors while using soft phones and ACD routed interactions. The system has completed automated fix actions with the development teams monitoring. Additional fixes will be deployed as warranted. Next update 2:15 EST.
Jan 15, 13:52 EST

PureCloud Incident: Dropped Calls

Resolved - The incident has been resolved.
Jan 15, 08:56 EST

Monitoring - Fix has been deployed; instances are showing healthy at this time. Monitoring for stability.
Jan 15, 08:41 EST

Investigating - Some customers may be experiencing issues with dropped calls, and/or not receiving calls. The development teams are deploying a fix at this time.
Jan 15, 08:37 EST

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019

PureCloud Metric and Detail Records: Americas

Resolved - PureCloud customers in the Americas region may have experienced delays with metrics and detail records from approximately 11:12 am-12:27 EST. The issue has been resolved.
Jan 2, 13:01 EST