PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019
Resolved - This incident has been resolved.
May 20, 18:01 EDT
Monitoring - Fix actions have been implemented and error rates are declining.
The development teams are currently monitoring the results.
May 20, 17:55 EDT
Investigating - We are currently experiencing elevated error rates in the Germany region.
The development teams are engaged for triage and remediation. Next update 6:15pm EDT.
May 20, 17:47 EDT
May 19, 2019
Resolved - This incident has been resolved.
May 19, 19:19 EDT
Monitoring - Fix actions have been implemented; users previously impacted have reported they are now able to login successfully. Monitoring for stability.
May 19, 19:08 EDT
Update - Mitigation steps are being implemented at this time. Next update 7:15 pm EDT.
May 19, 19:00 EDT
Update - We are continuing to work on a fix for this issue.
May 19, 18:37 EDT
Identified - Some users have reported intermittent issues when attempting to login. The development teams are engaged for triage and remediation. Next update 7pm EDT.
May 19, 18:35 EDT
May 18, 2019

No incidents reported.

May 17, 2019
Completed - The scheduled maintenance has been completed.
May 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:01 EDT
Scheduled - The PureCloud Analytics and Reporting service will be undergoing maintenance Friday night, May 17th, at 11pm Sydney time. The maintenance is to implement upgrades and improvements to services providing call detail records and reporting. The maintenance will take approximately 1 to 2 hours, with data processing an additional 10 hours to complete. During this period, historical and real time call detail records will be unavailable and will come back online periodically as data processing completes.
May 14, 13:50 EDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.