PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 02:00 EDT
Scheduled - The PureCloud teams will be performing maintenance from 2am-4am EDT on November 3rd. While no downtime is expected, users may experience a one time presence change which can be manually changed back by agents. The maintenance is to implement fixes as a result of recent incidents.
Nov 1, 14:17 EDT
Completed - The scheduled maintenance has been completed.
Nov 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 22:00 EDT
Scheduled - The PureCloud teams will be performing maintenance from 2am-4am Dublin time on November 3rd. While no downtime is expected, users may experience a one time presence change which can be manually changed back by agents.
Nov 1, 14:21 EDT
Nov 2, 2018
Completed - The scheduled maintenance has been completed.
Nov 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 21:00 EDT
Scheduled - The PureCloud teams will be performing maintenance from 2am-4am Frankfurt time on November 3rd. While no downtime is expected, users may experience a one time presence change which can be manually changed back by agents.
Nov 1, 14:19 EDT
Resolved - On Thursday Nov 1st, a bug was introduced into how outbound routes are displayed. This bug improperly displays that outbound routes are disabled even though outbound calling is working. It primarily impacts any PureCloud customers who created or updated outbound routes between October 20th and October 31st. The development team is currently working on a fix to this bug and are targeting a release for no later than Wednesday, Nov. 7th.

The following steps should be taken if you need to view or modify your outbound routes in the PureCloud Admin UI.

1. If you login to the administration console and see outbound routes are marked as “disabled” take the following action before saving or leaving the outbound routes screen:

a. Set all desired outbound routes in the UI from disabled to an enabled status
b. Immediately save your outbound routes
c. This will save the state of your routes properly

2. Please do not save your outbound routes if you have not moved them to an enabled status as documented in step #1 or you will cause your outbound routes to be moved out of service.


We apologize for any inconvenience this might cause you. Our development teams are working as quickly and safely as possible to place fixes into production.
Nov 2, 15:43 EDT
Completed - The scheduled maintenance has been completed.
Nov 2, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 13:00 EDT
Scheduled - The PureCloud teams will be performing maintenance from 2am-4am Tokyo time on November 3rd. While no downtime is expected, users may experience a one time presence change which can be manually changed back by agents.
Nov 1, 14:22 EDT
Completed - The scheduled maintenance has been completed.
Nov 2, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 11:01 EDT
Scheduled - The PureCloud teams will be performing maintenance from 2am-4am Sydney time on November 3rd. While no downtime is expected, users may experience a one time presence change which can be manually changed back by agents.
Nov 1, 14:24 EDT
Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.