PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 26, 2019

No incidents reported today.

Mar 25, 2019

No incidents reported.

Mar 24, 2019

No incidents reported.

Mar 23, 2019
Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 EDT
Scheduled - The PureCloud team will be implementing optimizations to a core service to improve CPU processing and memory. The maintenance is not expected to be user impacting, however some users could potentially experience a one time 10-30 second loss of connection during the window.
Mar 18, 09:13 EDT
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 09:12 EDT
Scheduled - The PureCloud team will be implementing optimizations to a core service to improve CPU processing and memory. The maintenance is not expected to be user impacting, however some users could potentially experience a one time 10-30 second loss of connection during the window.
Mar 18, 09:11 EDT
Mar 22, 2019
Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 EDT
Scheduled - The PureCloud team will be implementing optimizations to a core service to improve CPU processing and memory. The maintenance is not expected to be user impacting, however some users could potentially experience a one time 10-30 second loss of connection during the window.
Mar 18, 09:10 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:00 EDT
Scheduled - The PureCloud team will be implementing optimizations to a core service to improve CPU processing and memory. The maintenance is not expected to be user impacting, however some users could potentially experience a one time 10-30 second loss of connection during the window.
Mar 18, 09:09 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 11:00 EDT
Scheduled - The PureCloud team will be implementing optimizations to a core service to improve CPU processing and memory. The maintenance is not expected to be user impacting, however some users could potentially experience a one time 10-30 second loss of connection during the window.
Mar 18, 09:08 EDT
Resolved - Processing has completed; resolving incident.
Mar 22, 06:56 EDT
Update - Processing continues, next update 7AM EDT.
Mar 22, 04:25 EDT
Update - Recovery continues for real-time data processing. Next update 4:30AM EDT.
Mar 22, 02:52 EDT
Update - The recovery process has been completed for historical data. Real-time data processing is still underway. Next update 1 hour.
Mar 22, 02:01 EDT
Update - Users can expect data to restore periodically throughout recovery until all processing has been completed. Next update 2AM EDT.
Mar 21, 23:57 EDT
Update - The development team has implemented fix actions to resolve issues on the cluster. Queries are expected to return to normal after all processing completes. Updates to follow.
Mar 21, 23:24 EDT
Identified - All conversation detail records and user status detail records are currently unavailable and real-time detail record data is experiencing delays. The development teams are engaged at this time for triage and remediation. Updates to follow.
Mar 21, 23:03 EDT
Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.