Overview As part of our ongoing commitment to reliability and service quality, we are making an update to our carrier network for Canadian toll-free traffic. This change requires a routine reconfiguration of a subset of Genesys Cloud Voice North American toll-free numbers.
Testing Our team has already implemented and validated this change usage live numbers and monitoring tools. The action was performed with no call failures or service degradation observed.
Scope This maintenance affects approximately 2% of active GCV North American toll-free numbers. No customer action is required.
Expected Impact No service degradation or other customer impact is expected. Calls to affected toll-free numbers will continue to complete as normal throughout the maintenance window.
Monitoring and Safeguards Our operations team will actively monitor for anomalies and will take immediate action if any issue is detected.
If you notice any unexpected behaviour in your toll-free traffic during this period, please contact Support and reference this maintenance notice. Posted on
Dec 12, 2025 - 11:26 EST