Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Work Force Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Quality Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017
Resolved - The issue has been resolved after a data pipeline run.
Oct 19, 14:19 EDT
Update - The data pipeline that runs each evening will address the missing data. After the pipeline completes, all data will again be visible. ETTR is 4 hours or less.
Oct 19, 13:05 EDT
Identified - Conversation detail records prior to October 16th are not displaying for users. Records from the 16th-present are not affected. The development teams are engaged for review.
Oct 19, 12:46 EDT
Resolved - The issue has been resolved. Customers affected seeking root cause should open a support case where it will be attached.
Oct 19, 07:21 EDT
Investigating - Some customers in the EMEA region reported experiencing issues with call routing and audio. If experiencing an issue, please upgrade your edge to the latest available version, 1.0.0.6444 and/or contact the care team for assistance.
Oct 19, 03:54 EDT
Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Resolved - The issue has been resolved.
Oct 12, 14:00 EDT
Monitoring - The development teams have completed all fix actions. Monitoring for stability and verification of resolution.
Oct 12, 13:38 EDT
Update - The development teams are implementing fix actions at this time. Updates to follow.
Oct 12, 13:19 EDT
Investigating - Some US customers are reporting issues with agents being unable to answer calls and going to "not responding" status. The development teams are engaged for review. Updates to follow.
Oct 12, 13:02 EDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.