Status

Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Region
Collaborate
Communicate
Engage
Platform Services
Resource Center
PureCloud Voice
All Systems Operational
Americas Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
PureCloud Voice Operational
Australia Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Japan Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
EMEA Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2017

No incidents reported today.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017
Users unable to login and degraded issues: Australia
Resolved - Issue is now resolved. If you continue to have related issues, please contact support.
May 23, 00:41 EDT
Investigating - Users in Australia may be experiencing degraded performance and issues with logging in.
Development are currently investigating.
May 23, 00:38 EDT
May 22, 2017

No incidents reported.

May 21, 2017
Chat Issues: US
Resolved - The issue has been resolved.
May 21, 15:04 EDT
Update - Efforts continue by the development teams to speed up backlog processing. Updates to follow.
May 21, 14:29 EDT
Update - The development teams have implemented steps to correct the underlying issue. Recovery is in progress but will be delayed until backlogged messages complete processing.
May 21, 13:28 EDT
Identified - Users are reporting issues using chat. They are unable to see or create chat rooms. Development is aware and have begun taking corrective actions.
May 21, 12:32 EDT
May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Call Control Issues: US
Resolved - The issue has been resolved.
May 16, 13:38 EDT
Update - Any users still experiencing impact should log off and log back into the application.
May 15, 14:26 EDT
Monitoring - The development teams are monitoring for stability. Customers impacted by this event seeking a formal root cause analysis should open a support case where it will be attached.
May 15, 13:58 EDT
Update - The development teams have implemented additional fixes and service health is beginning to recover.
May 15, 13:39 EDT
Identified - The previous incident which was deemed resolved is now recurring. The development teams are engaged. Updates to follow.
May 15, 13:14 EDT
May 15, 2017
Call Control Issues: US
Resolved - The incident has been resolved.
May 15, 13:00 EDT
Monitoring - The development teams have deployed a fix. Monitoring for stability.
May 15, 12:49 EDT
Identified - Some PureCloud customers have experienced issues with call controls not functioning properly and agents not being alerted. The development teams have identified the issue and are working towards resolution at this time. Updates to follow.
May 15, 12:34 EDT
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

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