PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019
Resolved - This incident has been resolved.
Jan 16, 23:00 EST
Identified - The development teams have identified the underlying cause of the incident. Fix actions are being determined at this time. Next update 11:30 pm EST or sooner as information becomes available.
Jan 16, 22:23 EST
Investigating - Conversation detail data from 7:00 pm EST onward may experience delays. The development teams are engaged and reviewing next steps. Next update 10:30 pm EST.
Jan 16, 21:47 EST
Resolved - This incident has been resolved.
Jan 16, 11:07 EST
Monitoring - Issue has now been resolved, we will continue to monitor the situation to verify service is fully restored.
Jan 16, 10:54 EST
Identified - PureCloud Voice customers in the Americas are experiencing issues receiving international calls. The development teams are working to restore service at this time. Next update 11:00 am EST
Jan 16, 10:14 EST
Jan 15, 2019
Resolved - This incident has been resolved.
Jan 15, 14:54 EST
Monitoring - The development teams have added additional instances and rebalanced traffic across impacted instances. Error rates have returned to normal. Monitoring for stability.
Jan 15, 14:41 EST
Update - Services continue to have errors; the development teams are continuing review for next steps. Next update 2:45 EST.
Jan 15, 14:14 EST
Investigating - Some PureCloud users in the Americas region may be experiencing latency with chat functions, and errors while using soft phones and ACD routed interactions. The system has completed automated fix actions with the development teams monitoring. Additional fixes will be deployed as warranted. Next update 2:15 EST.
Jan 15, 13:52 EST
Resolved - The incident has been resolved.
Jan 15, 08:56 EST
Monitoring - Fix has been deployed; instances are showing healthy at this time. Monitoring for stability.
Jan 15, 08:41 EST
Investigating - Some customers may be experiencing issues with dropped calls, and/or not receiving calls. The development teams are deploying a fix at this time.
Jan 15, 08:37 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019
Resolved - PureCloud customers in the Americas region may have experienced delays with metrics and detail records from approximately 11:12 am-12:27 EST. The issue has been resolved.
Jan 2, 13:01 EST