Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Work Force Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Quality Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2017

No incidents reported today.

Sep 22, 2017
PureCloud users in the US may have experienced issues with soft phones, station associations, web hook, and screen share functions between 2:55pm EDT and 3:07pm EDT. The issue has been resolved. Customers requesting a formal incident summary report should open a case where it will be attached.
Sep 22, 15:21 EDT
Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Resolved - The development teams launched new instances to restore service. The issue has been resolved.
Sep 19, 15:37 EDT
Monitoring - Impacted users may have experienced issues with soft phones, station association, chat, ACD chat, and web hook functions. Health checks have returned to normal and services are recovering. Updates to follow.
Sep 19, 15:31 EDT
Investigating - PureCloud users in the US are experiencing issues with chat functions. The development teams are currently investigating.
Sep 19, 15:12 EDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - The issue has been resolved.
Sep 14, 16:25 EDT
Update - Some services are still showing elevated error rates likely as a result of downstream S3 identified issues. The development teams are monitoring closely and working with our platform provider (AWS) for continuous updates. Users may see some degradation with scripts, recordings, reporting, voicemail, and fax until all health checks return to normal. All other PureCloud services are operating normal.
Sep 14, 15:52 EDT
Monitoring - Services are beginning to recover now, users should see loading times decreasing to normal levels. We are continuing to monitor the issues.
Sep 14, 15:16 EDT
Investigating - Users may experience some general slowness or a 503 Error message in US PureCloud organizations. This is due to S3 errors in AWS Service. We are working with AWS to determine an ETR.
Sep 14, 15:03 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.