All service health checks have returned to normal. Resolving incident.
Sep 18, 23:52 EDT
Monitoring for stability after additional improvement observed. Next update top of the hour.
Sep 18, 23:23 EDT
Mitigation steps were applied to affected services and seeing improvement. Next update bottom of the hour.
Sep 18, 22:58 EDT
Genesys teams have identified additional mitigation steps to help speed recovery and are implementing at this time. Next update top of the hour.
Sep 18, 22:38 EDT
No change in status at this time. Pending update from the platform provider on additional mitigation strategies. Next update bottom of the hour.
Sep 18, 21:51 EDT
Some core services are still experiencing errors. The platform provider is working on additional mitigation strategies. Next update 30 min or as info becomes available.
Sep 18, 21:26 EDT
Analytics and reporting, services supporting conversations, and dialer services are still in recovery. Other services previously impacted health checks have returned to normal. Pending all clear.
Sep 18, 20:58 EDT
Services are still in recovery. Backlogged events are processing with notable improvement. Next update top of the hour.
Sep 18, 20:37 EDT
Services are beginning to recovery, monitoring for stability.
Sep 18, 20:26 EDT
Elevated error rates in the US West region have been identified. The platform provider has performed mitigation steps. No ETTR, next update 15 min.
Sep 18, 20:16 EDT