PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - This incident has been resolved. Customers who wish to request an RCA, please contact the Genesys Care Organization. https://help.mypurecloud.com/articles/contact-purecloud-care/
Jul 17, 20:37 EDT
Monitoring - The underlying platform issues have been mitigated and service error rates have returned to normal operational levels. Monitoring system stability and verifying customer status.
Jul 17, 20:24 EDT
Investigating - Users in Australia may notice some latency on the platform.
The development teams are currently investigating
Jul 17, 20:18 EDT
Resolved - This incident has been resolved. Customers who wish to request an RCA, please contact the Genesys Care Organization. https://help.mypurecloud.com/articles/contact-purecloud-care/
Jul 17, 14:47 EDT
Update - The development team determined that some agents were displaying incorrect status in Purecloud. The relevant service was refreshed. Agents that are experiencing issues with receiving interactions should toggle their status in PureCloud. Call routing issues following this update should be reported to the Genesys Care Organization for tracking. https://help.mypurecloud.com/articles/contact-purecloud-care/ Next Update 2:45 PM EDT.
Jul 17, 14:11 EDT
Update - Continuing to monitor platform stability. Next update 2:15 PM EDT
Jul 17, 13:48 EDT
Monitoring - The underlying platform issues have been mitigated and service error rates have returned to normal operational levels. Monitoring system stability and verifying customer status.
Jul 17, 13:11 EDT
Update - Customers are reporting interactions are being delivered but still seeing some improper routing of interactions, development is continuing to investigate. Next Update 1:00 PM EDT or sooner as new information becomes available.
Jul 17, 12:36 EDT
Investigating - Customers are reporting continuing issues with handling interactions, development is continuing to investigate. Next Update 12:30 PM EDT or sooner as new information becomes available.
Jul 17, 12:03 EDT
Update - Customers are reporting continuing issues with handling interactions, development is continuing to investigate. Next Update 12:00 PM EDT or sooner as new information becomes available.
Jul 17, 11:32 EDT
Update - Customers are reporting continuing issues with handling interactions development is continuing to investigate. Next Update 11:30 AM EDT or sooner as new information becomes available.
Jul 17, 11:04 EDT
Update - Continuing to verify customer impact at this time. Next Update at 11:00 AM EDT.
Jul 17, 10:48 EDT
Update - Latest fix action has been deployed. Verifying current customer impact at this time. Next update at 10:45 AM EDT.
Jul 17, 10:31 EDT
Identified - Development has identified the issue with the original fix action and are working on applying a corrective action. Customers will continue to see impact to the ability to handle interactions.
Jul 17, 09:56 EDT
Update - Customers have reported ongoing issues with receiving and making interactions. The development teams are continuing to work on the issue.
Jul 17, 09:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 08:53 EDT
Update - Fixes are in place. Monitoring for stability.
Jul 17, 08:49 EDT
Update - The teams are continuing to work on fix actions. Next update 8:45 am EDT or sooner as new information becomes available.
Jul 17, 08:16 EDT
Update - The development teams have identified a fix action and are working to implement. Next update 8:15 am EDt.
Jul 17, 08:00 EDT
Identified - The issue has been identified and the teams are investigating fix actions at this time. Next update 8:00 am EDT.
Jul 17, 07:46 EDT
Investigating - Users in the US may be experiencing issues with the application at this time. The development teams have been engaged for review. Next update 7:45 am EDT.
Jul 17, 07:28 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.