PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - This incident has been resolved.
Oct 11, 17:03 EDT
Monitoring - Health checks have returned to normal. Calls are completing successfully for both inbound and outbound. Monitoring for stability.
Oct 11, 16:55 EDT
Update - The development teams have applied mitigation steps and are currently reviewing additional fix actions that may be needed. Next update 5pm EDT or as information becomes available.
Oct 11, 16:27 EDT
Identified - Some users may be experiencing intermittent failures with inbound and outbound calls at this time. The development teams are currently engaged for review. Fix actions are being deployed. Next status 4:30 pm EDT or sooner as information becomes available.
Oct 11, 16:00 EDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.