Resolved -
The incident has been resolved by the platform provider.
Oct 17, 19:32 EDT
Monitoring -
PureCloud is now stable after implementing mitigation steps. The provider is still experiencing issues and the team will continue to monitor for stability until the all clear is provided.
Oct 17, 17:13 EDT
Update -
Users should be able to connect to the application and test calls with PureCloud soft phones are successful. Monitoring for stability.
Oct 17, 17:05 EDT
Update -
Recovery efforts continue with users still connecting to the application. PureCloud soft phone however remains impacted for all users. Next update 5:10 pm EDT.
Oct 17, 16:47 EDT
Update -
Approximately 75% of users can now connect successfully with the remaining users in progress. No ETTR. Next update 4:45 pm EDT.
Oct 17, 16:30 EDT
Update -
Approximately 50% of users can now connect successfully with the remaining users in progress. No ETTR. Next update 4:30 pm EDT.
Oct 17, 16:19 EDT
Update -
The development teams are continuing to implement steps to speed recovery. Unfortunately there is no ETR at this time.
Oct 17, 16:02 EDT
Update -
Restoration efforts remain in progress. No ETR at this time. Next update 4:15 pm EDT.
Oct 17, 15:55 EDT
Update -
The platform provider is continuing restoration efforts. In parallel, the development teams are reviewing services to help speed recovery once the all clear from the provider is given. No ETR at this time.
Oct 17, 15:30 EDT
Update -
The development teams are taking steps to manually recover service while waiting on the provider to resolve. Next update 3:30 pm EDT or sooner if new details become available.
Oct 17, 15:05 EDT
Update -
The issue has been isolated to the platform provider. Updates to follow.
Oct 17, 14:46 EDT
Update -
The development team is continuing isolation efforts.
Oct 17, 14:34 EDT
Identified -
PureCloud users in the US may be experiencing issues with the application. Investigation is in progress. Next update 2:50 pm.
Oct 17, 14:34 EDT