PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018
Resolved - The incident has been resolved.
Dec 12, 11:59 EST
Monitoring - PureCloud users in the Americas region may have experienced issues with delays on viewing metric data. The development teams are engaged and the service is in recovery at this time.
Dec 12, 11:34 EST
Completed - The scheduled maintenance has been completed.
Dec 12, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 EST
Scheduled - On Dec 4, 2018, Genesys changed the deprecation date from December 5, 2018 to December 12, 2018:

The PureCloud teams will deprecate website-only web chat configuration between 2am and 4am EST on December 12, 2018. This deprecation affects you if you use the website-only method of web chat configuration to allow customers to contact you through PureCloud ACD chat. If you do not complete the web chat deployment configuration on your website before December 12, 2018, web chat will no longer work. For more details, visit https://help.mypurecloud.com/articles/deprecation-website-only-web-chat-configuration/.
Dec 12, 02:00 EST
Dec 11, 2018

No incidents reported.

Dec 10, 2018
Resolved - The development teams completed additional mitigation steps throughout the weekend. All service has returned to normal operations. Any gaps in data will repair during the pipeline run.
Dec 10, 07:38 EST
Monitoring - Users should expect improved performance with existing fixes that have been put in place once all processing completes. Remaining fixes are in QA and will be released into production Monday morning pending successful test results.
Dec 7, 17:34 EST
Update - The development teams are continuing to see significant improvement with underlying services although processing will continue to take time to complete. No ETTR.
Dec 7, 15:14 EST
Update - The teams are taking manual steps to assist recovery, work remains in progress. No ETTR at this time.
Dec 7, 14:06 EST
Update - While services are showing improvement, the issue remains in progress. No ETTR at this time.
Dec 7, 12:44 EST
Update - Observation metrics have been restored but there are remaining performance issues with the analytics API that can lead to failed requests when attempting to retrieve conversation detail data. The development teams are continuing review for mitigation.
Dec 7, 11:10 EST
Update - Expected ETTR is 30min to 1 hr.
Dec 7, 10:13 EST
Update - Expected ETTR is 30min to 1 hr.
Dec 7, 10:11 EST
Identified - PureCloud users may be experiencing issues with delay in queue metrics. The development teams have provided a fix and once processing completes, all functionality will return to normal (30 min to 1 hr).
Dec 7, 10:06 EST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - Customers in the EMEA region (Ireland) encountered issues with Edge related services from approximately 4:23pm to 4:50pm (Dublin time). The issue has now been resolved. Any impacted customer requesting root cause analysis should open a care case where it will be attached when available.
Dec 5, 12:15 EST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 02:00 EST
Scheduled - PureCloud will undergo maintenance Sunday, 2am EST during a one hour window. Expected impact for users is a delay (not drop) in routing conversations for 1 to 3 minutes in duration.
Nov 27, 15:59 EST
Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.