In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 2026 - 14:00 EST
Scheduled - On 2/27/2026 between midnight and 2AM local time, Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.
Feb 26, 202614:00-16:00 EST
Completed -
The scheduled maintenance has been completed.
Feb 26, 12:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 10:00 EST
Scheduled -
On 2/27/2026 between midnight and 2AM local time (Seoul), Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.
Feb 23, 10:47 EST
Resolved -
This incident has been resolved.
Feb 26, 04:36 EST
Update -
We are continuing to monitor for any further issues.
Feb 26, 04:31 EST
Monitoring -
Service teams identified the root cause as an issue with the speech-to-text provider and have worked with the vendor to restore service. Error rates have returned to normal and we continue to monitor for stability.
Feb 26, 04:30 EST
Investigating -
Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
Feb 26, 03:49 EST
Completed -
The scheduled maintenance has been completed.
Feb 23, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:00 EST
Scheduled -
Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.
Feb 18, 12:47 EST
Completed -
The scheduled maintenance has been completed.
Feb 12, 16:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 11:00 EST
Scheduled -
Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.
Feb 6, 12:14 EST