PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 15, 2019

No incidents reported today.

Jul 14, 2019
Queues Activity Showing an Error While Loading
Resolved - Error rates have returned to normal and the Queues Activity view has been restored. To resolve the issue a rollback to the Version 9.51.0 was performed. Agents will need to refresh for the change to take effect.
Jul 14, 06:17 EDT
Identified - The issue causing the Queues Activity view to fail to load for some customers has been identified and corrective actions are being performed.
Jul 14, 05:40 EDT
Update - Our developments teams are continuing to investigate.
Jul 14, 05:20 EDT
Investigating - Elevated error rates have been identified that may cause users to experience degraded performance when using the Queues Activity portion of the application.
Jul 14, 03:17 EDT
Jul 13, 2019

No incidents reported.

Jul 12, 2019
All Regions - Unable to publish call flows
Resolved - Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.
Jul 12, 06:24 EDT
Update - Development teams are continuing to take corrective actions. Publishing in regions with the exception of EMEA has been restored.
Jul 12, 06:17 EDT
Identified - Developments teams are implementing corrective actions.
Jul 12, 05:58 EDT
Update - Development teams have identified the issue and are working on corrective actions.
Jul 12, 05:42 EDT
Investigating - Elevated error rates have been identified that are preventing new call flows from being published. Existing call flows remain operational
Jul 12, 04:49 EDT
Jul 11, 2019

No incidents reported.

Jul 10, 2019
PureCloud Email Routing
Resolved - This incident has been resolved.
Jul 10, 00:51 EDT
Monitoring - Fixes have been deployed to production. Any user who experienced the issue should toggle their presence in order to be assigned an in-queue email. Monitoring for stability.
Jul 10, 00:44 EDT
Update - A fix has been identified and is going through QA testing at this time. Once verified, deployments to impacted regions will take place. Next update 1:00 am EDT or as status becomes available.
Jul 9, 23:19 EDT
Update - The underlying issue has been identified and the development teams are woking on mitigation steps at this time. Next update 11:30 pm EDT or as status becomes available.
Jul 9, 22:23 EDT
Identified - Some PureCloud customers have reported issues with previous day emails not routing properly to agents. The development team has been engaged for review and working on mitigation steps. Current day email routed conversations do not appear impacted at this time. Next update 10:30 pm EDT or as status becomes available.
Jul 9, 21:27 EDT
Jul 9, 2019
PureCloud Americas Region: Historical Conversation Detail Records Unavailable
Resolved - Conversation detail records in the America's region older than 10 days are currently unavailable. The development team has initiated a pipeline job to restore. All historical data will be available by start of day July 10th.
Jul 9, 15:33 EDT
Jul 8, 2019
PureCloud: Aggregate Data Display
Resolved - Some PureCloud users experienced issues with aggregate data not displaying correctly. Any user with outstanding incorrect data displays prior to 9am EDT Friday, July 5th will have data restored during the nightly pipeline run in their respective region.
Jul 8, 15:14 EDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.

Jul 1, 2019

No incidents reported.

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