PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2019
Resolved - This incident has been resolved.
Apr 24, 11:19 EDT
Update - Realtime data backlog continues to process to complete recovery. Next update 90 minutes.
Apr 24, 09:47 EDT
Update - Recovery is in its final stages; next update 1 hour.
Apr 24, 09:09 EDT
Update - Recovery continues as processing of data is still in progress. Next update 1 hour.
Apr 24, 08:19 EDT
Update - Recovery efforts continue, next update 90 minutes.
Apr 24, 07:08 EDT
Update - Historical data is now available for view, real time data visibility is under recovery. Next update 1 hour.
Apr 24, 06:15 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 00:35 EDT
Identified - Real-time conversation detail records are currently unavailable. The development teams are working on rebuilding the cluster and launching a pipeline run. While the rebuild is running, data will slowly become available.
ETA on cluster rebuild and data processing: 9-12 hours.
Apr 24, 00:35 EDT
Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019
Resolved - Indexing has completed and realtime data is now being processed and will fill in call detail records it progresses. All previous data will be available upon completion. Resolving incident.
Apr 20, 23:51 EDT
Monitoring - The rebuild of historical records is near completion with the portion that has completed being currently available. Realtime data from the last 48 hours is being rebuilt and will be indexed after the pipeline has completed. Indexing will continue throughout the night.
Apr 20, 20:52 EDT
Update - The pipeline run is continuing to progress as scheduled, and the final phase of the data repair will be started upon completion pipeline run. Updates to follow.
Apr 20, 16:31 EDT
Identified - The development team has implemented fix actions to reduce pressure on the cluster. To speed recovery the development teams are going to rebuild the cluster and launch a pipeline run. Once the rebuild is complete, data will process as normal resolving the delay. Data for the preceding 48 hours may be unavailable until the pipeline run completes (4-6 hours).
Apr 20, 12:50 EDT
Investigating - Real-time conversation detail records are experiencing delays. The development teams are engaged at this time for triage and remediation. Updates to follow.
Apr 20, 12:28 EDT
Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019
Resolved - This incident has been resolved.
Apr 15, 00:41 EDT
Monitoring - Error rates have dropped and the development teams have identified calls are routing again.
Monitoring for stability.
Next update: 12:45 EDT
Apr 15, 00:25 EDT
Investigating - Some PureCloud users in the Japan region may be experiencing latency with ACD routed interactions.
Development team is currently investigating.
Apr 14, 23:52 EDT
Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.