Resolved -
This incident has been resolved.
Oct 28, 11:36 EDT
Monitoring -
Users have reported the service is now operational. We are waiting for all backlog to complete processing before resolving. Monitoring for stability.
Oct 28, 10:43 EDT
Update -
Real time analytics data continues to be delayed while backlogged events process. Some customers have noted marked improvement.
No ETR. Next update 1 hour.
Oct 28, 10:25 EDT
Update -
Real time analytics data continues to be delayed while backlogged events process. No ETR. Next update 1 hour.
Oct 28, 09:30 EDT
Update -
Backlogged events continue to decrease Customers will experience delays viewing conversation details. Next update bottom of the hour.
Oct 28, 08:59 EDT
Update -
Processing of backlog still in progress. Next update top of the hour.
Oct 28, 08:24 EDT
Update -
Backlogged events are continuing to process; No ETR. Next update 1 hour.
Oct 28, 07:30 EDT
Update -
Additional mitigation steps have been applied. Backlogged events are continuing to process. Next update bottom of the hour.
Oct 28, 06:57 EDT
Update -
Backlogged events are continuing to process. Next update top of the hour.
Oct 28, 06:29 EDT
Identified -
Root cause has been identified and mitigation steps applied. Backlogged events will need to complete processing to clear latency. Next update bottom of next hour.
Oct 28, 05:56 EDT
Investigating -
Customers may be experiencing latency with analytics reporting. Teams are reviewing mitigation steps at this time. Next update 30 minutes or as new status becomes available.
Oct 28, 05:41 EDT