PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
All Systems Operational
Platform Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Login Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Inbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
IVR Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
ACD Routing Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Outbound Calls Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
PureCloud Soft Phone Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Chat Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Screen Share Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Co-Browse Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Email Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Social Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Scripts Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Voicemail Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Video Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Workforce Optimization Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Reporting Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Recording Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Quality Management Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Data Sync Integrations Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Directory Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Fax Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Documents Operational
Americas   Operational
Australia   Operational
Japan   Operational
EMEA   Operational
Germany   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018
Resolved - The issue has been resolved.
Oct 18, 09:38 EDT
Identified - PureCloud customers may be experiencing issues with the activity view appearing blank. The development teams are engaged and working on a fix at this time. Next update 10 am EDT.
Oct 18, 09:25 EDT
Oct 17, 2018
Resolved - The incident has been resolved by the platform provider.
Oct 17, 19:32 EDT
Monitoring - PureCloud is now stable after implementing mitigation steps. The provider is still experiencing issues and the team will continue to monitor for stability until the all clear is provided.
Oct 17, 17:13 EDT
Update - Users should be able to connect to the application and test calls with PureCloud soft phones are successful. Monitoring for stability.
Oct 17, 17:05 EDT
Update - Recovery efforts continue with users still connecting to the application. PureCloud soft phone however remains impacted for all users. Next update 5:10 pm EDT.
Oct 17, 16:47 EDT
Update - Approximately 75% of users can now connect successfully with the remaining users in progress. No ETTR. Next update 4:45 pm EDT.
Oct 17, 16:30 EDT
Update - Approximately 50% of users can now connect successfully with the remaining users in progress. No ETTR. Next update 4:30 pm EDT.
Oct 17, 16:19 EDT
Update - The development teams are continuing to implement steps to speed recovery. Unfortunately there is no ETR at this time.
Oct 17, 16:02 EDT
Update - Restoration efforts remain in progress. No ETR at this time. Next update 4:15 pm EDT.
Oct 17, 15:55 EDT
Update - The platform provider is continuing restoration efforts. In parallel, the development teams are reviewing services to help speed recovery once the all clear from the provider is given. No ETR at this time.
Oct 17, 15:30 EDT
Update - The development teams are taking steps to manually recover service while waiting on the provider to resolve. Next update 3:30 pm EDT or sooner if new details become available.
Oct 17, 15:05 EDT
Update - The issue has been isolated to the platform provider. Updates to follow.
Oct 17, 14:46 EDT
Update - The development team is continuing isolation efforts.
Oct 17, 14:34 EDT
Identified - PureCloud users in the US may be experiencing issues with the application. Investigation is in progress. Next update 2:50 pm.
Oct 17, 14:34 EDT
Resolved - Some users of PureCloud in the US may have experienced degradation from 10:22am EDT to 10:27 am EDT. Fixes were implemented and health checks are now normal.
Oct 17, 10:38 EDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - This incident has been resolved.
Oct 15, 10:18 EDT
Update - The development teams are implementing additional fix actions at this time. Next update 10:15 am EDT.
Oct 15, 10:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 09:45 EDT
Identified - PureCloud Voice customers in the US may currently be experiencing degradation of service. The development teams are engaged for review. Next update 10:00 am EDT.
Oct 15, 09:41 EDT
Oct 14, 2018
Resolved - US PureCloud Voice customers experienced interruption of service and/or degradation from 2:02 to 2:57 pm EDT. The issue has now been resolved. For customers needing root cause analysis, please open a care case where it will be attached.
Oct 14, 15:12 EDT
Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.