Resolved -
The issue has been resolved. Customers seeking a formal incident summary request should open a care case where it will be attached.
Jul 21, 09:31 EDT
Monitoring -
Health checks for underlying impacted services are returning to a healthy state. Monitoring for stability.
Jul 21, 09:24 EDT
Investigating -
PureCloud users in the US are experiencing issues with latency in the application. Issues include delays sending chats and viewing users names in directory. Some users have reported forced restarts. The development teams are currently reviewing.
Jul 21, 09:20 EDT