PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
EMEA
(Dublin)
Germany
(Frankfurt)
All Systems Operational
Platform Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
IVR Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
ACD Routing Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Outbound Calls Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
PureCloud Soft Phone Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Chat Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Screen Share Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Co-Browse Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Email Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Social Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Scripts Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Voicemail Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Video Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Workforce Optimization Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Reporting Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Recording Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Quality Management Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Data Sync Integrations Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Directory Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Fax Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Documents Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2020

No incidents reported today.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - Users with certain permissions reported issues with saving changes to user roles and queues. A workaround was provided to those impacted. Development deployed multiple mitigation steps with final resolution at 11:30pm EDT.
Mar 26, 20:00 EDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.