PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
EMEA
(Dublin)
Germany
All Systems Operational
Platform Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Login Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Inbound Calls Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
IVR Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
ACD Routing Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Outbound Calls Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
PureCloud Soft Phone Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Chat Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Screen Share Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Co-Browse Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Email Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Social Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Scripts Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Voicemail Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Video Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Workforce Optimization Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Reporting Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Recording Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Quality Management Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Data Sync Integrations Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Directory Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Fax Operational
Americas (US East) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Americas (US West) Operational
Documents Operational
Americas (US East) Operational
Americas (US West) Operational
Australia Operational
Japan Operational
EMEA Operational
Germany Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

No incidents reported.

Nov 19, 2019
Resolved - Data is now processing normally; resolving incident.
Nov 19, 17:23 EST
Update - Mitigation steps have been deployed. Recovery is in progress. Next update 5:30pm EST or sooner as status becomes available.
Nov 19, 16:40 EST
Identified - The teams are investigating an issue with latent real time analytics data. Customers may experience recent conversations not being searchable or segments appearing stuck (conversations are not stuck). Next update 5:30pm EST or sooner as status becomes available.
Nov 19, 16:31 EST
Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - Impact time was from approximately 1:08pm EST to recovery beginning at 1:34pm EST with all connections returning to previous levels at 1:50pm EST.
Nov 13, 13:57 EST
Update - Services are beginning to recover at this time; however users may continue to experience degradation until all health checks return to normal.
Nov 13, 13:41 EST
Update - Other services/features have been identified as experiencing impact. The teams are currently investigating and determining mitigation steps.
Nov 13, 13:36 EST
Investigating - Users are experiencing login issues at this time. Any user who is currently logged in should NOT refresh to minimize risk of failure to log back in. The teams are currently investigating. Next update 1:45 EST.
Nov 13, 13:32 EST
Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 17:58 EST
Monitoring - The platform provider has reported elevated error rates in the US East region. The PureCloud teams are monitoring services at this time for user impact. Services are currently operational.
Nov 12, 13:57 EST
Resolved - PureCloud customers in the Americas East region may have experienced degradation of service when using dialer functions between 12:25pm and 1:15pm EST. The issue has been resolved.
Nov 12, 13:30 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:01 EST
Scheduled - The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Tokyo time.
Nov 5, 09:25 EST
Resolved - Resolving incident.
Nov 12, 06:55 EST
Update - We are continuing to monitor for any further issues.
Nov 12, 04:49 EST
Monitoring - Services are in recovery at this time. Monitoring for stability.
Nov 12, 03:59 EST
Update - The platform provider has reported network connectivity issues. While some services are showing improvement, multiple services are still impacted. The development teams are performing mitigation steps at this time. Next status top of the hour.
Nov 12, 03:27 EST
Investigating - Multiple PureCloud services in the Germany region are experiencing degradation and/or outage conditions at this time. The development teams are investigating to determine next steps and have engaged the platform provider. Next status 30 min or sooner as information becomes available.
Nov 12, 03:18 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 EST
Scheduled - The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am EDT time.
Nov 5, 08:49 EST
Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 EST
Scheduled - The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Dublin time.
Nov 5, 08:48 EST
Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 EST
Scheduled - The PureCloud teams will be performing maintenance to improve media service processing. The maintenance is not expected to cause any interruption or degradation of service for users. Maintenance will take place 2am-3am Munich time.
Nov 5, 08:46 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.