Genesys Cloud System Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Under Maintenance

Service

Genesys Cloud Platform Availability*

	Americas (Sao Paulo)	Americas (US East)	Americas (US West)	Americas (Canada)	FedRAMP	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	Asia Pacific (Osaka)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)	EMEA (Zurich)	EMEA (UAE)
July	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
March	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
February	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
January	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
December	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
November	100%	99.89%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
October	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
August	99.97%	99.98%	99.97%	99.98%	99.98%	99.99%	99.99%	99.99%	99.99%	99.99%	99.98%	99.98%	99.98%	99.97%	99.99%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
March	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
February	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	99.97%	100%	100%	100%
January	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%

* Platform availability may not reflect customer availability

Elevated Error Rates Impacting Inbound Chat and Email

Incident Report for Genesys Cloud

Resolved

Fix has been implemented and there is no need to re-publish flows.

Posted 2 years ago. Jun 23, 2023 - 13:42 EDT

Update

Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.

Posted 2 years ago. Jun 23, 2023 - 13:38 EDT

Identified

Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.

Posted 2 years ago. Jun 23, 2023 - 13:18 EDT

This incident affected: Platform (Americas (Sao Paulo), Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRAMP).