Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Under Maintenance
Outbound Call Failures: Americas (US East) and Americas (US West)
Incident Report for Genesys Cloud
This incident has been resolved.
Posted Jun 23, 2023 - 14:15 EDT
Fix actions have been implemented and most orgs are now restored. Audit in progress to check for any remaining orgs requiring mitigation. Monitoring for stability.
Posted Jun 23, 2023 - 13:23 EDT
Affected orgs are starting to restore. Dev is wrapping up mitigation. Next update bottom of the hour.
Posted Jun 23, 2023 - 13:07 EDT
We are continuing to work on a fix for this issue.
Posted Jun 23, 2023 - 13:04 EDT
Some customers have reported issues with outbound call failures. Performing a save on trunks and routes will resolve the issue for most orgs who experience impact. For any orgs where a save did not restore, teams are taking steps to mitigate. Next update 15 minutes.
Posted Jun 23, 2023 - 12:49 EDT
This incident affected: Outbound Calls (Americas (US East), Americas (US West)).