Services are now passing health checks. Earlier impact could have been latency for some users, but no calls would have been dropped or transactions failed. Will continue to monitor for stability.
Posted Feb 28, 2019 - 08:43 EST
Monitoring
All mitigation steps have been completed. Services continue to recover with marked improvement. Monitoring for stability.
Posted Feb 28, 2019 - 08:31 EST
Update
To speed recovery, the teams are taking additional mitigation steps at this time. Next update 8:30 am EST.
Posted Feb 28, 2019 - 08:07 EST
Update
The development teams are continuing to monitor the recovery of services. Users may experience degraded performance until error rates return to acceptable thresholds.
Posted Feb 28, 2019 - 07:45 EST
Update
Mitigation steps have been applied. The teams are monitoring service health. Next status 7:45 am EST.
Posted Feb 28, 2019 - 07:30 EST
Identified
Additional mitigation steps are underway; next status 7:30 am EST.
Posted Feb 28, 2019 - 07:10 EST
Monitoring
Mitigation steps have been applied. Users may continue to experience some impact while services come back online.
Posted Feb 28, 2019 - 07:03 EST
Investigating
Elevated error rates have been identified that may affect phone calls in the America's region. Users could potentially experience issues with audio and dropped calls. Next update 7:00 am EST.
Posted Feb 28, 2019 - 06:46 EST
This incident affected: Platform (Americas (US East)).