Genesys Cloud System Status

Current Status
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Outage
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(Sao Paulo)
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(US East)
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FedRamp
 
Genesys Cloud Voice Maintenance: EMEA (Dublin, Frankfurt, London)
Scheduled Maintenance Report for Genesys Cloud
Completed
The scheduled maintenance has been completed.
Posted May 22, 2022 - 00:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 21, 2022 - 16:00 EDT
Scheduled
Genesys Cloud Voice upstream carriers will be performing maintenance in the EMEA regions (Dublin, Frankfurt and London) on 5/21/2022 21:00 UK Local Time until 5/22/2022 05:00:00 UK Local Time. During this maintenance, critical upgrades will be deployed to enable essential core network enhancements This is not expected to be a full outage, but some calls may experience failures during the window . Customers can expect intermittent call delivery failure and some active calls may drop with primary impact being between 12AM and 1AM UK Time.
Posted May 18, 2022 - 12:54 EDT
This scheduled maintenance affected: Platform (EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).