Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Elevated Error Rates: Asia Pacific (Tokyo)
Incident Report for Genesys Cloud
Resolved
Issues with latent conditions for some services (primarily recording upload and assignment) have been resolved after the platform provider implemented mitigation steps. Impact time ~8pm-10:05pm Tokyo time.
Posted Apr 20, 2020 - 07:00 EDT