PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
PureCloud: Americas Region
Incident Report for PureCloud by Genesys
Resolved
This incident has been resolved.
Posted 20 days ago. Jun 25, 2019 - 13:59 EDT
Monitoring
Monitoring for stability.
Posted 20 days ago. Jun 25, 2019 - 13:46 EDT
Update
Some users may continue to experience issues while recovery is in progress. Next update 2pm EDT or as status becomes available.
Posted 20 days ago. Jun 25, 2019 - 13:38 EDT
Identified
The application is currently under recovery after implementing fix actions. Users are now reporting successful logins. Next update 1:45 pm EDT.
Posted 20 days ago. Jun 25, 2019 - 13:28 EDT
Investigating
Users are experiencing log in issues. The development teams are engaged for review. Next status 1:30 pm EDT.
Posted 20 days ago. Jun 25, 2019 - 13:17 EDT
This incident affected: Platform (Americas).
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