PureCloud: Americas Region

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
June	100%	100%	100%	100%	100%	100%	99.98%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	-	100%	100%	-	100%	100%	-
March	100%	100%	-	100%	100%	-	100%	100%	-
February	100%	100%	-	100%	100%	-	100%	100%	-
January	99.84%	100%	-	100%	99.95%	-	100%	100%	-
December	99.98%	100%	-	99.98%	99.98%	-	99.98%	100%	-
November	99.94%	100%	-	100%	100%	-	100%	100%	-
October	100%	-	-	100%	100%	-	100%	100%	-
September	100%	-	-	100%	100%	-	100%	100%	-
August	100%	-	-	100%	99.83%	-	99.88%	100%	-
July	100%	-	-	100%	100%	-	100%	100%	-
June	99.99%	-	-	100%	100%	-	100%	100%	-
May	100%	-	-	100%	100%	-	100%	100%	-
April	100%	-	-	100%	100%	-	100%	100%	-

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

PureCloud: Americas Region

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.

Posted Jun 25, 2019 - 13:59 EDT

Monitoring

Monitoring for stability.

Posted Jun 25, 2019 - 13:46 EDT

Update

Some users may continue to experience issues while recovery is in progress. Next update 2pm EDT or as status becomes available.

Posted Jun 25, 2019 - 13:38 EDT

Identified

The application is currently under recovery after implementing fix actions. Users are now reporting successful logins. Next update 1:45 pm EDT.

Posted Jun 25, 2019 - 13:28 EDT

Investigating

Users are experiencing log in issues. The development teams are engaged for review. Next status 1:30 pm EDT.

Posted Jun 25, 2019 - 13:17 EDT

This incident affected: Platform (Americas (US East)).