Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

PureCloud: Americas Region

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Jun 25, 2019 - 13:59 EDT

Monitoring

Monitoring for stability.
Posted Jun 25, 2019 - 13:46 EDT

Update

Some users may continue to experience issues while recovery is in progress. Next update 2pm EDT or as status becomes available.
Posted Jun 25, 2019 - 13:38 EDT

Identified

The application is currently under recovery after implementing fix actions. Users are now reporting successful logins. Next update 1:45 pm EDT.
Posted Jun 25, 2019 - 13:28 EDT

Investigating

Users are experiencing log in issues. The development teams are engaged for review. Next status 1:30 pm EDT.
Posted Jun 25, 2019 - 13:17 EDT
This incident affected: Platform (Americas (US East)).