Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Genesys Cloud: User Changes Not Saving for certain roles; Australia and Japan Regions

Incident Report for Genesys Cloud

Resolved

Users with certain permissions reported issues with saving changes to user roles and queues. A workaround was provided to those impacted. Development deployed multiple mitigation steps with final resolution at 11:30pm EDT.
Posted Mar 26, 2020 - 20:00 EDT