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Genesys Cloud: User Changes Not Saving for certain roles; Australia and Japan Regions
Incident Report for PureCloud by Genesys
Resolved
Users with certain permissions reported issues with saving changes to user roles and queues. A workaround was provided to those impacted. Development deployed multiple mitigation steps with final resolution at 11:30pm EDT.
Posted Mar 26, 2020 - 20:00 EDT