Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates: Americas (US East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Dec 08, 2021 - 00:05 EST

Monitoring

Services have largely recovered, monitoring for stability.
Posted Dec 07, 2021 - 17:54 EST

Update

Genesys teams remain engaged with the platform provider as they continue working toward resolution. No ETA for recovery at this time. Next update 6PM or as more information becomes available.
Posted Dec 07, 2021 - 16:57 EST

Update

Genesys teams remain engaged with the platform provider as they continue working toward resolution. No ETA for recovery at this time. Next update 5PM or sooner if more information becomes available.
Posted Dec 07, 2021 - 16:00 EST

Update

The platform provider continues to perform mitigation steps. No ETR at this time. Next status 1 hour or as information becomes available.
Posted Dec 07, 2021 - 15:00 EST

Update

The platform provider continues to perform mitigation steps. No ETR at this time. Next status 1 hour or as information becomes available.
Posted Dec 07, 2021 - 14:01 EST

Update

Error rates have started to improve significantly. The platform provider continues to work towards resolution. Next update 1 hour.
Posted Dec 07, 2021 - 13:01 EST

Update

The platform provider has identified root cause and working towards recovery. Next update 1pm ET or as information becomes available.
Posted Dec 07, 2021 - 12:00 EST

Identified

Elevated error rates have been identified in the Americas (US East) region. The teams have engaged the platform provider for next steps and remediation. Next update noon ET.
Posted Dec 07, 2021 - 11:20 EST
This incident affected: Platform (Americas (US East)).