Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Genesys Cloud Voice Incident
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Jan 20, 2023 - 09:35 EST
Monitoring
Issue is resolved. Monitoring for stability.
Posted Jan 20, 2023 - 09:26 EST
Investigating
Genesys Cloud Voice calls to the UK and France from US East, US West, and Canada are failing due to an external carrier issue. Teams are actively engaging with the carrier. Next update 10:30 Eastern.
Posted Jan 20, 2023 - 09:21 EST
This incident affected: Platform (Americas (US East), Americas (US West), Americas (Canada), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).
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Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.97% 100% 100% 100%
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
December 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
November 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
October 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
September 100% 100% 99.81% 100% 100% 100% 100% 100% 100% - 100% 99.99% 100% - -
August 99.99% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
July 100% 100% 99.92% 100% 100% 100% 100% 100% 100% - 100% 100% 99.63% - -
June 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
May 100% 100% 100% 100% 100% 100% 99.37% 100% 100% - 100% 100% 100% - -
April 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
March 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
February 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 99.34% 100% - -
January 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -

* Platform availability may not reflect customer availability