Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

GCV Inbound/Outbound Call Failures America's (US-West)

Incident Report for Genesys Cloud

Resolved

All metrics are back to normal and services are fully operational.
Posted Jul 05, 2023 - 14:08 EDT

Update

Service is still in recovery, calls are processing but users may experience latent conditions until health checks return to normal.
Posted Jul 05, 2023 - 13:54 EDT

Monitoring

Root cause identified and mitigation steps have been implemented. We are seeing improvement and will continue monitoring as services return to normal operations.
Posted Jul 05, 2023 - 12:58 EDT

Investigating

We are investigating an issue impacting GCV inbound and outbound calls in the US West region.
Posted Jul 05, 2023 - 12:35 EDT
This incident affected: Inbound Calls (Americas (US West)) and Outbound Calls (Americas (US West)).