Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Under Maintenance
GCV Inbound/Outbound Call Failures America's (US-West)
Incident Report for Genesys Cloud
All metrics are back to normal and services are fully operational.
Posted Jul 05, 2023 - 14:08 EDT
Service is still in recovery, calls are processing but users may experience latent conditions until health checks return to normal.
Posted Jul 05, 2023 - 13:54 EDT
Root cause identified and mitigation steps have been implemented. We are seeing improvement and will continue monitoring as services return to normal operations.
Posted Jul 05, 2023 - 12:58 EDT
We are investigating an issue impacting GCV inbound and outbound calls in the US West region.
Posted Jul 05, 2023 - 12:35 EDT
This incident affected: Inbound Calls (Americas (US West)) and Outbound Calls (Americas (US West)).