Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates America's (US-West)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Apr 20, 2022 - 13:52 EDT

Update

Development teams are still triaging the issue; next update 2pm ET.
Posted Apr 20, 2022 - 13:29 EDT

Identified

Teams are continuing triage efforts and have identified a potential root cause. Next update 1:30pm ET.
Posted Apr 20, 2022 - 13:01 EDT

Investigating

We are currently investigating an issue impacting historical/performance views. Some customers may experience errors such as "A request couldn't be completed. Refresh to try again." Next update 1PM Eastern
Posted Apr 20, 2022 - 12:27 EDT
This incident affected: Platform (Americas (US West)).