Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates: Americas (US East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Feb 10, 2022 - 11:13 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 10, 2022 - 11:05 EST

Investigating

Elevated error rates have been identified in the Americas (US East) region. Development teams are engaged for triage and mitigation. Some users may experience issues with outbound calls. Impact analysis in progress. Next status bottom of the hour or as information becomes available.
Posted Feb 10, 2022 - 11:03 EST
This incident affected: Platform (Americas (US East)) and Outbound Calls (Americas (US East)).