Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Search Errors: Americas (Canada), EMEA (Frankfurt)

Incident Report for Genesys Cloud

Resolved

EMEA (Frankfurt) region has been resolved. Data was reindexed to restore both regions.
Posted Mar 11, 2022 - 12:02 EST

Update

Americas (Canada) region has been resolved.
Posted Mar 11, 2022 - 11:30 EST

Identified

Agents may experience errors when searching for users, groups, locations, tags, etc. Some data may not show as available. The development teams are working to restore. Next update top of the hour.
Posted Mar 11, 2022 - 11:24 EST
This incident affected: Platform (Americas (Canada), EMEA (Frankfurt)).