Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Interaction Assignment: APAC (Tokyo)

Incident Report for Genesys Cloud

Resolved

Resolving incident.
Posted Jul 27, 2020 - 00:43 EDT

Monitoring

Monitoring to ensure provided fix actions resolve customer issues.
Posted Jul 27, 2020 - 00:37 EDT

Update

Users who initially advised the work around was ineffective were finally able to restore assignment/permissions after taking the additional step of logging out and logging back in.
Posted Jul 27, 2020 - 00:23 EDT

Update

Work around is not resolving for all users. Devs are continuing to review.
Posted Jul 26, 2020 - 23:52 EDT

Investigating

Development teams are currently reviewing reports of interactions not being assigned to agents for some orgs in the Japan region. Impacted agents should attempt to have their role removed and re-added to resolve. Next update 1 hour or sooner as status becomes available.
Posted Jul 26, 2020 - 23:31 EDT
This incident affected: ACD Routing (Asia Pacific (Tokyo)).