Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Intermittent Client Connect Failures: Americas (US-East) and EMEA (Frankfurt)
Incident Report for Genesys Cloud
Resolved
Some users experienced intermittent client connectivity issues in Americas (US-East) and EMEA (Frankfurt) from approximately 6:45AM Eastern until 8:06AM Eastern. Existing connections were unaffected while some new user connections or client refreshes may have experienced failure.
Posted Dec 17, 2020 - 07:00 EST