Frankfurt is now passing all health checks. Issue has been resolved.
Posted Jan 04, 2021 - 07:48 EST
Update
EMEA (Dublin) is now passing health checks; processing continues for EMEA (Frankfurt). Next update top of the hour.
Posted Jan 04, 2021 - 07:26 EST
Update
The team has implemented mitigation steps. Next update bottom of the hour.
Posted Jan 04, 2021 - 07:01 EST
Investigating
Users in the EMEA regions (Dublin, Frankfurt) may currently be experiencing issues with delays and/or missing data from interaction detail records and queue activity views. The teams have been engaged for review. Next status top of the hour.
Posted Jan 04, 2021 - 06:15 EST
This incident affected: Reporting (EMEA (Dublin), EMEA (Frankfurt)).