Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Queue Activity Views: EMEA (Ireland), EMEA (Frankfurt)

Incident Report for Genesys Cloud

Resolved

Frankfurt is now passing all health checks. Issue has been resolved.
Posted Jan 04, 2021 - 07:48 EST

Update

EMEA (Dublin) is now passing health checks; processing continues for EMEA (Frankfurt). Next update top of the hour.
Posted Jan 04, 2021 - 07:26 EST

Update

The team has implemented mitigation steps. Next update bottom of the hour.
Posted Jan 04, 2021 - 07:01 EST

Investigating

Users in the EMEA regions (Dublin, Frankfurt) may currently be experiencing issues with delays and/or missing data from interaction detail records and queue activity views. The teams have been engaged for review. Next status top of the hour.
Posted Jan 04, 2021 - 06:15 EST
This incident affected: Reporting (EMEA (Dublin), EMEA (Frankfurt)).