Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Under Maintenance
Call Failures: EMEA (London)
Incident Report for Genesys Cloud
This incident has been resolved.
Posted Jul 29, 2023 - 14:53 EDT
This issue has been resolved. We are monitoring health checks for stability.
Posted Jul 29, 2023 - 14:46 EDT
Mitigation steps are still in progress as teams monitor health checks. We are beginning to see some recovery as mitigation are still in progress.
Posted Jul 29, 2023 - 14:30 EDT
Teams are continuing to investigate and are implementing mitigation steps to help further isolate root cause. Next update in 15 minutes.
Posted Jul 29, 2023 - 14:12 EDT
Multiple teams are on troubleshooting bridge to determine next steps. Next Update 15 minutes.
Posted Jul 29, 2023 - 13:52 EDT
Call failures have been reported in the EMEA (London) region. Teams are investigating root cause and mitigation. Next update 15 minutes.
Posted Jul 29, 2023 - 13:35 EDT
This incident affected: Platform (EMEA (London)).