Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

PureCloud Maintenance: EMEA

Scheduled Maintenance Report for Genesys Cloud

Completed

The scheduled maintenance has been completed.
Posted Mar 23, 2019 - 00:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 22, 2019 - 22:00 EDT

Update

We will be undergoing scheduled maintenance during this time.
Posted Mar 18, 2019 - 09:12 EDT

Scheduled

The PureCloud team will be implementing optimizations to a core service to improve CPU processing and memory. The maintenance is not expected to be user impacting, however some users could potentially experience a one time 10-30 second loss of connection during the window.
Posted Mar 18, 2019 - 09:11 EDT
This scheduled maintenance affected: Platform (EMEA (Dublin)).
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Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)
May 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
April 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
December 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
November 100% 99.89% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
October 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
September 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
August 99.97% 99.98% 99.97% 99.98% 99.98% 99.99% 99.99% 99.99% 99.99% 99.99% 99.98% 99.98% 99.98% 99.97% 99.99%
July 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
June 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
May 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
April 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.97% 100% 100% 100%
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

* Platform availability may not reflect customer availability