Health checks are now normal after the restart. Resolving incident.
Posted Oct 19, 2018 - 18:07 EDT
The team restarted the suspected node on the core service and are currently monitoring. Next update 6:15 pm EDT.
Posted Oct 19, 2018 - 17:45 EDT
The development team has identified a node on a core service that is processing, but not at the same rate as other nodes on the service. The teams are discussing mitigation steps. Next update 5:45 pm EDT.
Posted Oct 19, 2018 - 17:14 EDT
The development teams have narrowed down the service(s) that may be responsible for the lag reported in the application. Next steps are being determined at this time. Next update 5:15pm EDT.
Posted Oct 19, 2018 - 16:44 EDT
The development teams are continuing to investigate. No ETTR at this time. Next update 4:45 pm EDT or sooner if new details become available.
Posted Oct 19, 2018 - 15:35 EDT
Some PureCloud customers may be experiencing intermittent latency with the application. Customers have reported delays with conversations. The development teams have been engaged and are troubleshooting. Next update 3:30 pm EDT.
Posted Oct 19, 2018 - 14:45 EDT
This incident affected: Platform (Americas (US East)).