PureCloud System Status

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Degraded Operations
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Outage
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PureCloud Elevated Error Rates: Japan
Incident Report for PureCloud by Genesys
Resolved
This incident has been resolved.
Posted 2 months ago. Apr 15, 2019 - 00:41 EDT
Monitoring
Error rates have dropped and the development teams have identified calls are routing again.
Monitoring for stability.
Next update: 12:45 EDT
Posted 2 months ago. Apr 15, 2019 - 00:25 EDT
Investigating
Some PureCloud users in the Japan region may be experiencing latency with ACD routed interactions.
Development team is currently investigating.
Posted 2 months ago. Apr 14, 2019 - 23:52 EDT
This incident affected: ACD Routing (Japan).