Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

PureCloud Elevated Error Rates: Japan

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Apr 15, 2019 - 00:41 EDT

Monitoring

Error rates have dropped and the development teams have identified calls are routing again.
Monitoring for stability.
Next update: 12:45 EDT
Posted Apr 15, 2019 - 00:25 EDT

Investigating

Some PureCloud users in the Japan region may be experiencing latency with ACD routed interactions.
Development team is currently investigating.
Posted Apr 14, 2019 - 23:52 EDT
This incident affected: ACD Routing (Asia Pacific (Tokyo)).