Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Elevated Error Rates: Americas (US West)
Incident Report for Genesys Cloud
Resolved
Elevated error rates in Americas (US West) resulted in call failures for a subset of customers. The issue was resolved at approximately 12:20 pm ET after development applied mitigation steps.
Posted Dec 07, 2020 - 07:00 EST