The backlogged events have been processed and service is fully recovered
Posted Nov 12, 2025 - 20:57 EST
Update
Our development teams have implemented multiple remediation strategies and we are beginning to see improvement. Customers will continue to see delays in analytics data until the backlogged events are processed. Next updated 21:45 Eastern or sooner as information becomes available.
Posted Nov 12, 2025 - 20:42 EST
Update
Our engineering teams continue investigating the root cause and are working toward a resolution. Next update 21:30 Eastern or sooner as information becomes available.
Posted Nov 12, 2025 - 20:34 EST
Update
While initial mitigation steps have been implemented, they have not resolved the underlying issue. Our engineering teams are actively investigating the root cause and working toward a resolution. Customers will continue to experience delays with analytics and reporting functions until this issue is resolved and the backlogged events are processed. Next update 20:30 Eastern or sooner as information becomes available.
Posted Nov 12, 2025 - 19:32 EST
Identified
Genesys Cloud has identified an issue impacting real-time analytics. Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.
Posted Nov 12, 2025 - 18:29 EST
This incident affected: Platform (EMEA (Frankfurt)).