Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Genesys Cloud Voice Call Delays and Failures: Americas (US West)
Incident Report for Genesys Cloud
Resolved
Some Genesys Cloud Voice and BYOC users may have experienced call delays and failures from 11am ET to 11:26 ET. Mitigation steps were implemented and the issue has been resolved.
Posted Mar 11, 2021 - 11:41 EST
This incident affected: Platform (Americas (US West)).