The backlogged events have been successfully processed and the service is operating as expected
Posted Feb 02, 2026 - 08:07 EST
Update
The service team has implemented additional mitigation actions and we are actively monitoring their effectiveness. We continue to process the backlog of events while working to restore full service performance. Next update 08:30 or sooner as information becomes available.
Posted Feb 02, 2026 - 07:35 EST
Update
mitigation steps have been implemented. Customers may continue to experience delays until the backlogged events are successfully processed. Next update 07:45 Eastern or sooner as information becomes available.
Posted Feb 02, 2026 - 07:01 EST
Investigating
Teams are investigating an issue causing latency with real-time conversation and user detail records in the Tokyo region. Next update 07:00 Eastern or sooner as information becomes available.
Posted Feb 02, 2026 - 06:18 EST
This incident affected: Platform (Asia Pacific (Tokyo)).