Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Inbound Calls to Canadian Numbers Receiving Fast Busy

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Apr 13, 2022 - 11:35 EDT

Monitoring

The third party has advised they are monitoring for stability; calls are completing as expected.
Posted Apr 13, 2022 - 11:30 EDT

Identified

A third party provider has advised some inbound calls to Canadian numbers may experience a fast busy that originate from the US or Canada. Restoration efforts are in progress. Next update 11:30 ET or as status becomes available from the provider.
Posted Apr 13, 2022 - 10:53 EDT
This incident affected: Inbound Calls (Americas (Canada)).