WhatsApp Messaging: Americas Region (US East)

Genesys Cloud System Status

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
June	100%	100%	100%	100%	100%	100%	99.98%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	-	100%	100%	-	100%	100%	-
March	100%	100%	-	100%	100%	-	100%	100%	-
February	100%	100%	-	100%	100%	-	100%	100%	-
January	99.84%	100%	-	100%	99.95%	-	100%	100%	-
December	99.98%	100%	-	99.98%	99.98%	-	99.98%	100%	-
November	99.94%	100%	-	100%	100%	-	100%	100%	-
October	100%	-	-	100%	100%	-	100%	100%	-
September	100%	-	-	100%	100%	-	100%	100%	-
August	100%	-	-	100%	99.83%	-	99.88%	100%	-
July	100%	-	-	100%	100%	-	100%	100%	-
June	99.99%	-	-	100%	100%	-	100%	100%	-
May	100%	-	-	100%	100%	-	100%	100%	-
April	100%	-	-	100%	100%	-	100%	100%	-

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

WhatsApp Messaging: Americas Region (US East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.

Posted Jun 10, 2020 - 20:06 EDT

Update

3rd party vendor is continuing mitigation efforts. No ETTR.

Posted Jun 10, 2020 - 18:55 EDT

Identified

Due to a 3rd party vendor incident, Genesys Cloud customers in the Americas Region (US East) using WhatsApp messaging may be experiencing issues. The vendor is working to restore service. No ETTR. Impact is limited to less than 1% of Genesys Cloud orgs.

Posted Jun 10, 2020 - 17:01 EDT

This incident affected: Social (Americas (US East)).

Genesys Cloud System Status

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