Latency has stabilized according to monitors. Users may have experienced latency between 1:30-1:45 pm EDT. Monitoring for stability.
Posted Sep 17, 2019 - 13:55 EDT
Some PureCloud users in the America's region may be experiencing delays with conversations routing to agents (conversations are not being dropped). The development teams are currently investigating. Next update 2:15 EDT.
Posted Sep 17, 2019 - 13:53 EDT
This incident affected: ACD Routing (Americas (US East)).