Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Assignment Latency: America's Region

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Sep 17, 2019 - 14:13 EDT

Monitoring

Latency has stabilized according to monitors. Users may have experienced latency between 1:30-1:45 pm EDT. Monitoring for stability.
Posted Sep 17, 2019 - 13:55 EDT

Identified

Some PureCloud users in the America's region may be experiencing delays with conversations routing to agents (conversations are not being dropped). The development teams are currently investigating. Next update 2:15 EDT.
Posted Sep 17, 2019 - 13:53 EDT
This incident affected: ACD Routing (Americas (US East)).