Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates: Americas (US West)

Incident Report for Genesys Cloud

Resolved

The issue has been resolved.
Posted Mar 16, 2021 - 16:54 EDT

Monitoring

Mitigation steps implemented and health checks have returned to normal. Monitoring for stability.
Posted Mar 16, 2021 - 15:57 EDT

Identified

Elevated error rates have been identified in the Americas (US West) region. Any users logged into the system should not log out or refresh at this time. Next update 4:15 ET.
Posted Mar 16, 2021 - 15:52 EDT
This incident affected: Platform (Americas (US West)).