Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Genesys Cloud Maintenance
Scheduled Maintenance Report for Genesys Cloud
Completed
The scheduled maintenance has been completed.
Posted Aug 25, 2020 - 06:06 EDT
Scheduled
As part of our continued efforts to improve stability and resiliency, Genesys Cloud will be performing maintenance to chat service. While the activity will be seamless, some users may experience a disconnect and reconnect to the application upon completion (approximately 30 seconds in duration).

The maintenance window will be 2am-5am local time for the regions impacted (refer to availability table for city names of regions).

Regions undergoing maintenance Aug 22nd:
Americas (US East), EMEA (Dublin), Asia Pacific (Sydney), and Asia Pacific (Tokyo)
Posted Aug 13, 2020 - 15:12 EDT
This scheduled maintenance affected: Chat (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)) and Platform (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)).