As part of our continued efforts to improve stability and resiliency, Genesys Cloud will be performing maintenance to chat service. While the activity will be seamless, some users may experience a disconnect and reconnect to the application upon completion (approximately 30 seconds in duration).
The maintenance window will be 2am-5am local time for the regions impacted (refer to availability table for city names of regions).
Regions undergoing maintenance Aug 22nd: Americas (US East), EMEA (Dublin), Asia Pacific (Sydney), and Asia Pacific (Tokyo)
Posted Aug 13, 2020 - 15:12 EDT
This scheduled maintenance affected: Chat (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)) and Platform (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)).