Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Genesys Cloud Maintenance - Americas (Sao Paulo)

Scheduled for Feb 23, 01:00 - 03:00 EST

Scheduled

Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.
Posted Feb 18, 2026 - 12:47 EST
This scheduled maintenance affects: Platform (Americas (Sao Paulo)).