Analytics and Reporting Latency: America's US East and EU-Central-1 (Frankfurt)

Genesys Cloud Platform Availability*

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
August	100%	100%	100%	100%	100%	100%	100%	100%	100%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	99.98%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	-	100%	100%	-	100%	100%	-
March	100%	100%	-	100%	100%	-	100%	100%	-
February	100%	100%	-	100%	100%	-	100%	100%	-
January	99.84%	100%	-	100%	99.95%	-	100%	100%	-
December	99.98%	100%	-	99.98%	99.98%	-	99.98%	100%	-
November	99.94%	100%	-	100%	100%	-	100%	100%	-
October	100%	-	-	100%	100%	-	100%	100%	-
September	100%	-	-	100%	100%	-	100%	100%	-
August	100%	-	-	100%	99.83%	-	99.88%	100%	-
July	100%	-	-	100%	100%	-	100%	100%	-
June	99.99%	-	-	100%	100%	-	100%	100%	-
May	100%	-	-	100%	100%	-	100%	100%	-
April	100%	-	-	100%	100%	-	100%	100%	-

* Platform availability may not reflect customer availability.

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

Analytics and Reporting Latency: America's US East and EU-Central-1 (Frankfurt)

Incident Report for Genesys Cloud

Resolved

All Analytics and reporting for US East and Frankfurt regions has returned to normal operation.

Posted Jun 23, 2020 - 11:14 EDT

Monitoring

Latent conditions in US East have been resolved. We are currently monitoring for stability.

Posted Jun 23, 2020 - 11:04 EDT

Update

Latent conditions in the Frankfurt region have been resolved. US East region is still under investigation at this time.

Posted Jun 23, 2020 - 10:59 EDT

Investigating

We are currently investigating an issue with latent conditions for analytics dashboards/observation queues. Next update in 30 minutes.

Posted Jun 23, 2020 - 10:46 EDT

This incident affected: Platform (Americas (US East), EMEA (Frankfurt)).