Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics and Reporting Latency: America's US East and EU-Central-1 (Frankfurt)

Incident Report for Genesys Cloud

Resolved

All Analytics and reporting for US East and Frankfurt regions has returned to normal operation.
Posted Jun 23, 2020 - 11:14 EDT

Monitoring

Latent conditions in US East have been resolved. We are currently monitoring for stability.
Posted Jun 23, 2020 - 11:04 EDT

Update

Latent conditions in the Frankfurt region have been resolved. US East region is still under investigation at this time.
Posted Jun 23, 2020 - 10:59 EDT

Investigating

We are currently investigating an issue with latent conditions for analytics dashboards/observation queues. Next update in 30 minutes.
Posted Jun 23, 2020 - 10:46 EDT
This incident affected: Platform (Americas (US East), EMEA (Frankfurt)).