Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

EMEA (Frankfurt) - Intermittent One Way Audio with WebRTC - Agents Unable to Hear Callers

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted May 07, 2021 - 08:21 EDT

Monitoring

This issue has been mitigated. We are currently monitoring for stability.
Posted May 07, 2021 - 08:11 EDT

Update

We are continuing to investigate the issue with one way audio on station side. Additional teams have been engaged to assist. Next update 30 minutes or sooner as information becomes available.
Posted May 07, 2021 - 08:04 EDT

Investigating

Teams are investigating an issue with intermittent one way audio on WebRTC calls. Agents are unable to hear callers. Next update 30 minutes or as information becomes available.
Posted May 07, 2021 - 07:34 EDT
This incident affected: Platform (EMEA (Frankfurt)).