Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

All Regions - Unable to publish call flows

Incident Report for Genesys Cloud

Resolved

Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.
Posted Jul 12, 2019 - 06:24 EDT

Update

Development teams are continuing to take corrective actions. Publishing in regions with the exception of EMEA has been restored.
Posted Jul 12, 2019 - 06:17 EDT

Identified

Developments teams are implementing corrective actions.
Posted Jul 12, 2019 - 05:58 EDT

Update

Development teams have identified the issue and are working on corrective actions.
Posted Jul 12, 2019 - 05:42 EDT

Investigating

Elevated error rates have been identified that are preventing new call flows from being published. Existing call flows remain operational
Posted Jul 12, 2019 - 04:49 EDT
This incident affected: IVR (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin), EMEA (Frankfurt)).