Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(Sao Paulo)
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
FedRamp
 
Inbound/Outbound Call Failures (APAC) Sydney
Incident Report for Genesys Cloud
Resolved
Customers in the Sydney region experienced inbound and outbound call failures. After the outage was mitigated, degraded conditions persisted several hours while backlogged queued events completed processing. Impacted customers have received details through cases and an RCA is being issued.
Posted May 28, 2023 - 20:47 EDT
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