Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Under Maintenance
Elevated Error Rates: EMEA (Frankfurt)
Incident Report for Genesys Cloud
At approximately 8:30am local time, users in the EMEA (Frankfurt) region reported issues with maintenance modes, presence status, and dashboards. The root cause of the issue was due to corrupted data in a cache during a recent deploy and rollback of a core service. The corrupted data in the cache was unable to be resolved after failed attempts to clear and/or bypass. After emergency steps were taken, the team was able to clear the database and health checks returned to normal at approximately 2:30pm local time (Frankfurt). A comprehensive root cause analysis will be available in the upcoming days and attached to cases for users that reported issues.
Posted Jun 28, 2024 - 02:30 EDT