Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates - EMEA (Dublin)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Feb 26, 2026 - 04:36 EST

Update

We are continuing to monitor for any further issues.
Posted Feb 26, 2026 - 04:31 EST

Monitoring

Service teams identified the root cause as an issue with the speech-to-text provider and have worked with the vendor to restore service. Error rates have returned to normal and we continue to monitor for stability.
Posted Feb 26, 2026 - 04:30 EST

Investigating

Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
Posted Feb 26, 2026 - 03:49 EST
This incident affected: Platform (EMEA (Dublin)).
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Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 Americas
(Mexico)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 Asia Pacific
(Singapore)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
December 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
November 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
October 99.99% 99.25% 100% 100% - 100% 100% 100% 99.99% 100% 100% - 100% 100% 100% 100% 100%
September 100% 100% 99.87% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
August 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
July 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
June 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
May 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
April 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
March 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
February 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
January 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
December 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
November 100% 99.89% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
October 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%
September 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100%

* Platform availability may not reflect customer availability