Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates: Asia Pacific (Mumbai)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Jan 31, 2022 - 06:40 EST

Identified

Impact is still being observed; teams are determining next steps. Next update 30 minutes.
Posted Jan 31, 2022 - 06:34 EST

Monitoring

Mitigation steps have been implemented, monitoring for stability.
Posted Jan 31, 2022 - 06:26 EST

Investigating

Elevated error rates have been identified for some orgs in region. Teams are engaged for triage. Impacted users may be experiencing issues with calls. Next update 30 minutes.
Posted Jan 31, 2022 - 06:06 EST
This incident affected: Inbound Calls (Asia Pacific (Mumbai)) and Outbound Calls (Asia Pacific (Mumbai)).