Genesys Cloud System Status

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Reminder: Upcoming CIDR IP Address Range for Cloud Media Services Change March 24, 2021
Incident Report for Genesys Cloud
The November 4, 2020 Release Notes announced Genesys purchased a /20 CIDR block of IP addresses for Genesys Cloud public-facing media services. The announcement stated customers using the Amazon AWS IP address JSON file should configure firewalls to allow access to the new CIDR IP addresses as soon as possible, to ensure organizations are ready for an early 2021 cutover. The cutover date is now March 24, 2021. Updated information, including a set of testing procedures, is now available to help customers meet the cutover date.

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Posted Mar 10, 2021 - 14:34 EST
This incident affected: Platform (Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).