Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates - WebRTC (APAC Tokyo)

Incident Report for Genesys Cloud

Resolved

Genesys Cloud service teams identified an issue impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Customers needing a formal RCA should open a case where it will be attached. Impact period was 06:37GMT-07:46GMT.
Posted Jan 09, 2026 - 02:58 EST
This incident affected: Platform (Asia Pacific (Tokyo)).
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