Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Intermittent Dialog Flow Errors: Americas (US East)
Incident Report for Genesys Cloud
Resolved
Some customers using the Google Dialogflow ES integration may have experienced intermittent issues with bots in digital conversation flows. Mitigation steps were applied to resolve the incident. Impact time was approximately 1:30pm -3:40pm ET.
Posted Dec 08, 2021 - 16:01 EST
This incident affected: Platform (Americas (US East)).