Genesys Cloud System Status

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Under Maintenance

Genesys Cloud Maintenance - Realtime Analytics (Frankfurt)

Scheduled Maintenance Report for Genesys Cloud

Completed

The scheduled maintenance has been completed.
Posted Mar 01, 2025 - 19:30 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 01, 2025 - 19:00 EST

Scheduled

On March 2, 01:00 AM [Frankfurt], Genesys Cloud will perform improvements to the batch and stream processing framework responsible for real-time analytics data. During this maintenance, customers should expect a brief interruption of real-time analytics data ingestion while the service restarts. Real-time analytics will resume automatically after the restart, and historical data will remain unaffected.
Posted Feb 18, 2025 - 13:22 EST
This scheduled maintenance affected: Reporting (EMEA (Frankfurt)).