Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates (Dublin)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted May 05, 2025 - 07:45 EDT

Monitoring

Error rates have returned to normal levels and customers are seeing improvement.
Posted May 05, 2025 - 07:23 EDT

Investigating

Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
Posted May 05, 2025 - 07:16 EDT
This incident affected: Platform (EMEA (Dublin)).