Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Genesys Cloud Maintenance - EMEA (Frankfurt)
Scheduled Maintenance Report for Genesys Cloud
Completed
The scheduled maintenance has been completed.
Posted Mar 08, 2021 - 13:38 EST
Scheduled
The Genesys Cloud team will be implementing resiliency improvements Saturday, March 6th and Sunday March 7th from 2AM-5AM local time for the EMEA (Frankfurt) region. Users may experience degradation of outbound dialer campaigns for up to 30 minutes during one of the windows.
Posted Mar 02, 2021 - 13:18 EST
This scheduled maintenance affected: Outbound Calls (EMEA (Frankfurt)).
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Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.97% 100% 100% 100%
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
December 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
November 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
October 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
September 100% 100% 99.81% 100% 100% 100% 100% 100% 100% - 100% 99.99% 100% - -
August 99.99% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
July 100% 100% 99.92% 100% 100% 100% 100% 100% 100% - 100% 100% 99.63% - -
June 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
May 100% 100% 100% 100% 100% 100% 99.37% 100% 100% - 100% 100% 100% - -
April 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
March 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
February 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 99.34% 100% - -
January 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -

* Platform availability may not reflect customer availability