Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(Sao Paulo)
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
FedRamp
 
Realtime Analytics - Realtime Data Delays
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Mar 21, 2023 - 10:54 EDT
Update
We are seeing recovery and monitoring remaining system errors and service restores.
Posted Mar 21, 2023 - 10:38 EDT
Identified
Root cause has been identified and a fix is being implemented
Posted Mar 21, 2023 - 10:32 EDT
Investigating
Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.
Posted Mar 21, 2023 - 10:32 EDT
This incident affected: Platform (Americas (Sao Paulo), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).
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