Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Realtime Analytics - Realtime Data Delays

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Mar 21, 2023 - 10:54 EDT

Update

We are seeing recovery and monitoring remaining system errors and service restores.
Posted Mar 21, 2023 - 10:38 EDT

Identified

Root cause has been identified and a fix is being implemented
Posted Mar 21, 2023 - 10:32 EDT

Investigating

Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.
Posted Mar 21, 2023 - 10:32 EDT
This incident affected: Platform (Americas (Sao Paulo), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).