Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Web Messaging Delays: Americas (US West)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Sep 28, 2022 - 17:13 EDT

Monitoring

Health checks have returned to normal. Monitoring for stability.
Posted Sep 28, 2022 - 16:55 EDT

Identified

Users may experience intermittent latency with web messaging due to an incident with the platform provider. Genesys retry logic has allowed most messages to complete without error, however latent conditions may be observed until resolution. Next update 1 hour.
Posted Sep 28, 2022 - 16:06 EDT
This incident affected: Chat (Americas (US West)).