Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Call Control Issues: EMEA (Frankfurt)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Dec 20, 2021 - 05:39 EST

Update

We are continuing to monitor for any further issues.
Posted Dec 20, 2021 - 05:28 EST

Monitoring

Health checks are improving; monitoring for stability.
Posted Dec 20, 2021 - 05:06 EST

Update

We are continuing to work on a fix for this issue. Next update bottom of the hour.
Posted Dec 20, 2021 - 04:59 EST

Update

Teams are continuing fix actions to restore unhealthy instances. Next update top of the hour.
Posted Dec 20, 2021 - 04:27 EST

Update

Additional mitigation steps are being implemented. Users may see edges show offline in addition to errors with call controls. Next update bottom of the hour.
Posted Dec 20, 2021 - 03:55 EST

Identified

Some customers may be experiencing issues with call controls in the EMEA (Frankfurt) region. Mitigation steps are in progress, next update top of the hour.
Posted Dec 20, 2021 - 03:34 EST
This incident affected: Inbound Calls (EMEA (Frankfurt)) and Outbound Calls (EMEA (Frankfurt)).