Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Under Maintenance
Elevated Error Rates - America's (US-East)
Incident Report for Genesys Cloud
This incident has been resolved.
Posted Nov 16, 2023 - 11:46 EST
Mitigation steps have been implemented and error rates have returned to normal. Monitoring service for stability.
Posted Nov 16, 2023 - 11:38 EST
Service teams are investigating an issue with flows using Amazon Polly TTS. Flows may experience a validation error "Text to speech engine 'Amazon Polly' could not be found.". Mitigation steps are in progress. Next update 11:45AM Eastern or sooner as information becomes available.
Posted Nov 16, 2023 - 11:20 EST
This incident affected: Platform (Americas (US East)).