Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates - America's (US-East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Nov 16, 2023 - 11:46 EST

Monitoring

Mitigation steps have been implemented and error rates have returned to normal. Monitoring service for stability.
Posted Nov 16, 2023 - 11:38 EST

Identified

Service teams are investigating an issue with flows using Amazon Polly TTS. Flows may experience a validation error "Text to speech engine 'Amazon Polly' could not be found.". Mitigation steps are in progress. Next update 11:45AM Eastern or sooner as information becomes available.
Posted Nov 16, 2023 - 11:20 EST
This incident affected: Platform (Americas (US East)).