Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics and Reporting Delays: Americas (US East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Dec 14, 2021 - 18:04 EST

Update

Data processing is almost complete. ETTR 30 minutes.
Posted Dec 14, 2021 - 17:57 EST

Update

Data processing continues; next update 6pm ET.
Posted Dec 14, 2021 - 16:00 EST

Identified

Teams have identified an issue causing latency with real-time conversation and user detail records. Steps have been implemented to speed processing times. No ETTR as data processing will have to complete for full resolution which can take several hours. Next update 4pm ET.
Posted Dec 14, 2021 - 13:33 EST
This incident affected: Reporting (Americas (US East)).